Virtual Administrative Assistant

Responsibilities:

- Scheduling new appointments for counseling sessions, group therapy, and assessments.

- Responding to inquiries for services via email, phone, and text with professionalism and empathy.

- Sending out and following up on potential client intakes to ensure a smooth onboarding process.

- Tracking inbound referrals and promptly following up with potential clients to provide necessary information.

- Creating and updating waiting lists to manage client demand and optimize appointment scheduling.

- Calculating monthly conversion rates to measure the effectiveness of our referral process and marketing efforts.

- Assisting with other assigned administrative duties to support the smooth operation of the practice.

Requirements:

- Previous experience in administrative or customer service roles is preferred but not required.

- Excellent communication skills, both written and verbal, with a friendly and compassionate demeanor.

- Strong organizational abilities and attention to detail to manage appointments and client information effectively.

- Familiarity with scheduling tools and email management platforms.

- Self-motivated and able to work independently in a virtual setting.

- Sensitivity to the confidentiality of client information and adherence to ethical guidelines.

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Administrative experience: 1 year (Required)
• Organizational skills: 1 year (Required)
• Management: 1 year (Preferred)
• Typing: 1 year (Required)
• HIPAA: 1 year (Required)

Work Location: Remote