Virtual Customer Representative

Experience Required

6 months

Minimum Education Required

High School Diploma/G.E.D.

Expected Start Date

06/26/2026

Compensation

$16.00 - $16.00 / hourly

Hours Per Week

40

Number Of Positions

50

Job Description

What You will Do

Customer Champion – You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA

Technology Troubleshooter – When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers may need help with basic phone functions, but this role also includes more detailed troubleshooting that requires you to navigate multiple screens and systems at the same time while walking a customer through step-by-step instructions. Some of the areas you could assist with include changing a SIM card, downloading apps, adding contacts, or helping customers work through more complex device or service issues.

Highly Organized and Motivated – This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace and the ability to stay organized while using multiple systems at once. Two monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers efficiently.

Team Player – We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others' differences, strengths, and talents.

Benefits Offered

What is in it for YOU –

Flexibility in Schedule – We offer full-time, part-time, and split-shift options.

Competitive Wage and Savings – ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out!

Career Growth – You are in charge of your career at Consumer Cellular and have the freedom to grow. Yes, you read that correctly – you have the freedom to self-promote through meeting and maintaining your metrics.

Paid Training – Full-time, 5-week training that is 100% paid!

Dynamite Benefits – Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?)

Equal Employment Opportunity (EEO) Employer

Yes

Americans with Disabilities Act (ADA) compliant

Yes

Background Check Required

Yes

Industry

Other

Place of Work

Remote

Requisition ID

260591