Virtual Customer Service Specialist | Training Provided

Virtual Customer Service Specialist | Training Provided
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Launch Your Career with AO

100% Remote | Flexible Schedule | Training Provided

We’re looking for a detail-oriented, people-focused Phone Booker to help support our team by scheduling appointments with prospective members. If you’ve got strong communication skills, can stay organized, and aren’t afraid to make calls, this role is your zone.

✨ What You’ll Do

• Make outbound calls to warm leads and confirm their interest

• Schedule candidate appointments using our online calendar system

• Follow up with individuals who missed prior meetings

• Provide friendly, professional communication at all times

• Maintain accurate notes and track call outcomes

• Collaborate with the team to keep the enrollment pipeline moving

 What We’re Looking For

• Strong communication skills (clear, confident, professional)

• Comfortable making a high volume of calls daily

• Organized and consistent with follow-up

• Ability to work independently and manage your time well

• Basic tech proficiency (Calendly, Zoom, email, CRM training provided)

• Previous experience in appointment setting, customer service, or recruiting is a plus — but not required

 Role Details

• Remote (Work from anywhere)

• Flexible hours

• Training provided

 Why You’ll Love Working With Us

• Supportive, growth-focused environment

• Clear goals and expectations

• Opportunities to expand into recruiting

• You’re helping connect candidates with lifetime benefits

If you’re motivated, reliable, and ready to help our recruiting team win, we’d love to hear from you. Apply today and let’s get you on the phone!

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.

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