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Skills
Call Centersunmatched
Communications Equipment Maintenanceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Inbound Call Centersunmatched
Interpersonal Skillsunmatched
Multitaskingunmatched
Policy Developmentunmatched
Presentation/Verbal Skillsunmatched
Pricingunmatched
Procedure Developmentunmatched
Quality Managementunmatched
Salesunmatched
Telephone Skillsunmatched
Description
Virtual Call Center Agent Job Responsibilities:
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
Call Center Agent Skills / Qualifications:
- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Education, Experience, and Licensing Requirements:
- University/college degree is an asset.
- Previous customer service experience,
Numbers & Facts
| Location | New York (Remote) |