Virtual Medical Receptionist (VMR) – Behavioral Health Practice

North Andover Behavioral Health | Remote | Part-Time | Approximately 10 Hours/Week


Position Overview


North Andover Behavioral Health is seeking a reliable, organized, and personable Virtual Medical Receptionist (VMR) to support the daily administrative operations of our growing outpatient behavioral health practice.


We provide psychiatric medication management, psychotherapy, and psychological assessment services. We're looking for someone who is proactive, detail-oriented, and comfortable independently managing patient communication, scheduling, and administrative workflows in a fast-paced healthcare environment.


Experience with athenaOne EHR and Spruce Health is strongly preferred.


Key Responsibilities

• Respond promptly and professionally to incoming calls, voicemails, patient messages, and new patient inquiries.
  
  
• Coordinate new patient registration, intake paperwork, and appointment scheduling.
  
  
• Maintain active referral lists and waitlists, ensuring timely outreach and follow-through.
  
  
• Schedule appointments accurately according to provider availability, appointment types, and telehealth/in-person requirements.
  
  
• Verify insurance eligibility and identify coverage concerns before appointments.
  
  
• Review upcoming appointments for outstanding balances, missing documentation, and registration needs.
  
  
• Assist with patient balance inquiries, payment collection, and administrative billing follow-up.
  
  
• Maintain accurate patient records and document communication and scheduling outcomes.
  
  
• Utilize EHR reports and administrative worklists to prioritize tasks.
  
  
• Provide brief daily activity summaries and maintain accurate time records.
  
  
• Coordinate with providers and practice leadership regarding scheduling needs and unresolved patient concerns.
  
  

Qualifications


Required:

• Previous experience in medical reception, patient coordination, or healthcare administration.
  
  
• Familiarity with electronic health records and medical scheduling workflows.
  
  
• Strong organizational skills, attention to detail, and ability to manage competing priorities.
  
  
• Excellent written and verbal communication skills with a warm, professional approach.
  
  
• Ability to work independently, follow established procedures, and consistently complete assigned responsibilities.
  
  
• Understanding of HIPAA and patient confidentiality requirements.
  
  

Preferred:

• Hands-on experience with athenaOne (athenahealth) and Spruce Health.
  
  
• Experience working in psychiatry, psychotherapy, or outpatient behavioral health.
  
  
• Knowledge of insurance eligibility verification, patient balances, and healthcare revenue cycle workflows.
  
  
• Experience with EHR reporting, referral management, and patient waitlist coordination.
  
  

Schedule and Work Arrangement

• Remote, part-time position.
  
  
• Approximately 10 hours per week.
  
  
• Flexible scheduling within established weekday business hours, with consistent availability for patient callbacks.
  
  
• Additional hours may be available based on practice needs and prior approval.
  
  

Ideal Candidate


Our ideal candidate is based in Massachusetts and takes ownership of their responsibilities, communicates proactively, and understands the importance of timely patient follow-up. We're seeking someone who can do more than answer calls—someone who can help patients navigate the intake process, keep provider schedules filled, and contribute to an organized, welcoming, and efficient practice.

This is a remote position.