Virtual TellerPremier Credit Union | 2 openings | 10951 Meredith Dr., Urbandale, IA and 1430 SW Tradition Dr, Ankeny, IAPay: Starting at $17/hourSchedule: Monday-Friday daytime hours, plus every other Saturday, 8:30 AM-12:30 PM. Hybrid work may be available after training with manager approval.About the RoleAs a Virtual Teller, you'll be the face of Premier Credit Union for members who bank with us through technology. You'll deliver the same warm, accurate, personal service members get at a branch through interactive teller machines (ITMs), video, phone, chat, email, and text. You'll learn and apply your knowledge of our products and services to give members effective, efficient, and professional service every time.Is This You?You have customer service experienceYou communicate clearly, both verbally and in writingYou work well independently and as part of a teamYou stay tactful and composed in difficult situationsYou solve problems and manage your time wellYou value a consistent, predictable work scheduleCredit union or banking experience and bilingual proficiency in Spanish and English are a plus.If that sounds like you, we encourage you to apply!Why Premier Credit Union?What sets us apart from other financial institutions is our culture. We support personal and professional development, reward hard work, and encourage collaboration. We're committed to a healthy work-life balance, and we like to work hard and have fun.Credit unions are built on the philosophy of people helping people, not treating members like just a number. We get to know our members and support them whenever we can, so you'll be making a real difference in their lives.What You'll DoAssist members with deposits, withdrawals, check cashing, and more through ITMs, video, phone, chat, email, and textTeach members how to use our Interactive Teller Machines and become an expert in our virtual delivery channelsAnswer questions about credit union products and services, including loans, and recommend solutions that fit each member's financial needsBuild lasting member relationships through ongoing service and follow-upResearch and resolve member inquiries with limited supervision, partnering with teammates when neededBalance daily transactions accuratelyFollow all security procedures, regulatory requirements, and confidentiality standardsPitch in on other operational tasks as neededPhysical RequirementsFrequent sitting while using technologyFrequent use of hands and fingers to operate computers and other office equipmentBenefits401(k) matchingHealth insuranceDental insuranceVision insuranceLife and disability insurancePaid volunteer timePaid time offEqual Opportunity EmployerPremier Credit Union is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).Background check upon hire