Virtual Universal Banker

Virtual Universal Banker I - Fremont, OH (full-time, on-site):

Banking has evolved, and so have we. We're looking for tech-savvy, customer-focused professionals who are passionate about building relationships and guiding customers through today's banking solutions through a virtual space. As a Virtual Universal Banker I, you'll combine personalized service with financial expertise to help customers make confident decisions that improve their financial future.

Starting Salary -

$17.00 - $21.00/hr.

What We Offer -

• Fair, competitive salaries evaluated against benchmarked data on a normal basis
• Incentive Compensation program providing annual opportunities for salary increase and bonus
• Comprehensive benefits package including Medical, Dental, and Vision insurance
• 401(k) with a company match and additional annual contributions
• Bank provided Group Life Insurance, Short-Term and Long-Term Disability Programs
• Vacation, paid federal holidays, and additional PTO
• A community-based, hometown culture
• A collaborative environment supportive of continual growth and development

About The Job -

Responsible to build, maintain, and strengthen consumer and business relationships one customer at a time.  Expected to provide exceptional customer service and recommend appropriate customer solutions with knowledge of CCB products and services in a virtual space (over phone, instant messaging chat feature, etc.)   

Core Hours –

Monday - Friday       7:45 a.m. – 6:00 p.m.*

Saturday                      per rotation

*Opening (7:45am) and closing (6:00pm) hours on rotation

 Full day off during the week when working Saturday

 Hours may vary depending on workload 

Essential Job Duties –

• Proficient in Helping Good People Make Good Decisions, virtually.
• • Actively discovers needs and proactively recommends appropriate products and service
  • Meets or exceeds sales goals set forth
  • Tracks and reports completed sales and referrals
  • Works with one customer at a time and transitions service requests into fulfilling financial needs
  • Utilizes financial biographies to enhance customer relationships and facilitate future financial needs
• Maintains knowledge of CCB products and services while seeking opportunities to develop customer relationships.  Actively identifies sales opportunities for CCB partners. 
• • Maintains thorough knowledge of consumer and business products and services
  • Is fluent in all digital products
  • Recommends and identifies revisions on all deposit products and services
  • Processes IRA accounts including transfers and rollovers
  • Understands the competition
  • Actively seeks opportunities to refer customers to appropriate CCB partners
• Demonstrates peer leadership and provides guidance and training. 
• • Works closely with manager on the momentum of sales initiatives
  • Ability to lead and positively motivate team of peers
• Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. 
• Completes assigned compliance training essential to job function.
• Punctual and regular attendance is required.

Requirements–

• A high school diploma
• 1-3 years of prior banking experience
• Must possess excellent judgement and decision making skills
• Strong communication skills
• Ability to present a professional image
• Ability to exercise sound judgement in resolving customer and employee issues
• Maintains a high level of confidentiality
• Position requires time management and ability to multi-task
• Stay current with bank technology

Who We Are -

Community Relationships are our priority, and our team here at Croghan Colonial Bank strives to help our communities have the most successful banking relationship possible. Founded in 1888, we proudly serve Sandusky, Erie, Huron, Lucas, Ottawa, and Seneca Counties and beyond. Croghan is a recognized leader in community banking throughout the region and focuses on helping all community members achieve their financial goals. We partner with our community to understand financial goals and recommend products and services that help achieve them. We support our communities by providing financial education, sponsorships, and volunteering in our local markets. Partner with Croghan, where we're Helping Good People Make Good Decisions!

Join Croghan Nation! Work for us, and you will be working with us - an empowered group of individuals dedicated to the financial well-being of their customers.

Accepting applications through November 11th, 2026.

Equal Opportunity and Affirmative Action Employer, M/F/Disabled/Vet