Visitor Experience Ticket Concierge

Brooklyn, New York

Today

Job Description

Visitor Experience Ticket Concierge 
  
Museum overview
The Brooklyn Museum is a world-renowned cultural institution dedicated to preserving and showcasing art, history, and heritage. Our mission is to bring people together through art and experiences that inspire celebration, compassion, courage, and the will to act. Our vision is to serve as an institution where art is a powerful force for personal transformation and social change.  Celebrating our differences and learning about our diverse communities through our collections, exhibitions, and programming is the core of who we are and what we do.
 
We are committed to creating and cultivating a community of talented, passionate people who are inspired to make the Museum an important hub of community activity and a great global destination. Our staff have the opportunity to grow their professional skills and work collaboratively with colleagues they admire and respect. Read more about our story here.
  
About the role 
As a Visitor Experience Ticket Concierge at the Brooklyn Museum, you’ll play a vital role in answering phone inquiries, rebooking tickets for visitors, reviewing and returning messages on our special exhibition hotline, and responding to emails from the public. This position is part-time and is best suited for someone with a strong customer service background, ability to solve problems and take initiative, and superb interpersonal communication. This position will support Membership and Visitor Experience as part of the Visitor Experience Team.
 
This is a temporary, part-time position for the duration of our special exhibition Art of Manga, running through March 7, 2027. The ideal candidate is friendly, dependable, adaptable, and thrives in a fast-paced, team-oriented environment. You’ll be part of a collaborative department dedicated to ensuring every visitor feels seen, supported, and inspired.
 
Responsibilities 
Respond to a high volume of phone calls and voicemails from prospective and current visitors through the Museum’s special exhibition
Provide accurate and courteous information regarding ticketing, exhibitions, programming, events, Membership, Museum policies, hours, and visitor services using established resources and procedures.
Respond to visitor emails, including ticket rebooking requests, general inquiries, and other customer service needs.
Process ticket rebooking requests in accordance with established Museum policies and procedures.
Identify inquiries that should be referred to other departments and route them appropriately.
Provide support to Front-of-House team members with the sale of Museum admission, event tickets, and Memberships using the Museum’s point-of-sale system.
Process cash and credit card transactions accurately and follow established cash-handling and ticketing procedures.
Maintain up-to-date knowledge of Museum exhibitions, programming, events, Membership benefits, ticketing policies, and operational updates.
Provide website navigation assistance and help visitors locate relevant information online.
Communicate Museum policies in a clear, friendly, and professional manner.
Participate in daily Morning Meetings and review shift notes to remain informed of current operations, visitor needs, and departmental updates.
Collaborate with colleagues across Visitor Experience and other departments to resolve visitor questions and provide a seamless customer experience.
Perform other duties reasonably related to the responsibilities described above
Qualifications 
Strong customer service skills in a fast-paced, public-facing environment
Strong verbal and written communication skills with the ability to communicate clearly, warmly, and professionally.
Excellent interpersonal skills and a positive, solutions-oriented approach.
Ability to manage a high volume of inquiries while maintaining accuracy, patience, and attention to detail.
Strong problem-solving skills and the ability to exercise sound judgment and initiative.
Ability to learn, understand, and accurately communicate detailed ticketing policies and procedures.
Experience with Tessitura or another ticketing/point-of-sale system preferred.
Ability to work collaboratively and contribute positively to a team environment.
Commitment to creating an inclusive, welcoming, and accessible environment for all visitors.
Ability to communicate Museum policies in a friendly but firm manner while supporting a safe and respectful environment for all guests.
Interest in the arts, museums, or cultural institutions preferred.
Familiarity with Brooklyn Museum exhibitions and programming a plus.
Fluency in a language other than English is a plus.
High school diploma or equivalent.
Ability to stand for extended periods and lift up to 20 pounds, as needed.
Department: Visitor Experience 
Reports to: Director of Visitor Services
Position type: Part-time, Temporary
Salary: $26.00 
Union status: Union - UAW Local 2110 
FLSA status: Non-exempt 
Term: Through March 7, 2027
Schedule: 4 days a week for a total of 28 hours per week is the minimum.  Saturday and Sunday shifts are mandatory and third day to be discussed/determine. Additional hours may be assigned/requested based on special events at the Museum. The First Saturday events and quarterly training session are mandatory shifts. 
 
Benefit Offerings
The Museum provides competitive compensation along with generous benefits and perks for all eligible employees. Individual benefit offerings may vary based on position type and union status.
Medical, dental, vision and life insurance
401(k) Savings Plan and Pension Plan
Generous paid time off, including annual vacation leave, sick leave, and 13 Museum holidays
Short-term and long-term disability coverage
Flexible Spending Accounts (FSAs) & Health Savings Accounts (HSAs) for eligible pre-tax health care, dependent care, and commuter expenses
Employee Assistant Program
Free admission to various NYC museums and cultural institutions
Early access to Museum exhibitions
Invitations to staff-only programs, tours, and on-site engagement events
Opportunities to participate in community initiatives and Museum programs
40% discount for staff in Museum shops
20% discount at Museum café
All positions are based in Brooklyn, New York, with some eligible for a hybrid work schedule (three days on-site / two days remote)
Apply Today
We recognize that it’s unlikely that any candidate will meet 100% of the desired qualifications for a role. If much of this job description resonates with you, we strongly encourage you to apply today. We’re committed to welcoming candidates with a wide range of experiences and perspectives – especially those who see themselves contributing to our mission to bring people together through art and experiences that inspire celebration, compassion, courage, and the will to act.
 
If you have questions about our online application system, please contact us at job.applicationquestions@brooklynmuseum.org

Numbers & Facts

Location	Brooklyn, New York
Website	https://www.brooklynmuseum.org

Skills

Art Historyunmatched
Call Volumeunmatched
Card Processingunmatched
Communication Skillsunmatched
Credit Processingunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
English Languageunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Life Insuranceunmatched
Lift/Move 20 Poundsunmatched
Point of Sale (POS) Systemsunmatched
Policy Developmentunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Salesunmatched
Team Playerunmatched
Telephone Skillsunmatched
Tessitura Softwareunmatched
Vision Planunmatched
Writing Skillsunmatched

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