VITA - VITA Print Service Support Technician

VITA - VITA Print Service Support Technician (813974)

Virginia Information Technology Agency

Title/Role: VITA - VITA Print Service Support Technician

Region Description:

Req. Status: Open

No. of Openings: 1

Start Date: 11/02/2026

End Date: 04/30/2027

Max Submittals by Vendor: 2 Per Opening

Worksite Address: 7325 Beaufont Springs Drive Richmond, VA 23225

Agency Interview Type: Both Phone and In Person

Work Arrangement: Hybrid

Short Description:

VITA Print Service Support Technician - Phone and In Person IVs required!
ON SITE Training period required, then can be remote (see below)
MAX VENDOR RATE: $49.15

Complete Description:

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?

ABOUT THE ROLE

We are seeking a skilled and customer-focused Support Technicianto join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Skill Required / Desired Amount of Experience

Microsoft 365 Required 5 Years

Strong communication and interpersonal skills and detail oriented Required 5 Years

Strong analytical and troubleshooting skills Required 5 Years

Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years

Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years

Commitment to delivering high quality end user support and customer service Required 5 Years

Experience in a help desk or technical support role. Required 5 Years

Knowledge of IT systems Required 5 Years

Knowledge of print services environment Desired 2 Years