Job Description
Our client, an IT Services and Consulting company, is looking for a Voice Admin for their Remote location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Technical Support professional provides deeply technical support on MS Teams and Cisco platform.
- Working on day to day administration tasks like MACD request, proactive incident management, DID management
- Working on alert management, voip device registration, profile creations on Teams and Cisco
- Understanding of Global service offerings such as SIP Trunking, Audio and Video Conferencing and IP Telephony architectures
- Enterprise Voice configurations , Direct Routing in MS Teams
- Design, Deploy and Troubleshoot phone profiles into portals
- Identify, design and support solutions for PRI, DID, Toll free service, and other telecom services
- Prepare installation and upgrade procedures to be carried out on a CUCM or unity infrastructure to mitigate known bugs
- Develop processes and procedures to enhance effective support
- Voice policies & Class of Restrictions
- Routing over a complex infrastructure (TDM , SBC, SIP, Media Gateways, VoIP, H.323 )
- PBX, Codecs, QoS
- Read logs/traces from CUCM & MS Teams
- SBC configurations and troubleshooting (AudioCodes)
- Tier 3 troubleshooting expertise
- IOS Gateway knowledge: configuration, administration, and troubleshooting
- Day to day report fetching and analyzing CDR for proactive incident management
Requirements:
- Microsoft Teams
- Cisco IP telephony
- Deep level of understanding of voice technologies
- Good knowledge on video conferencing and interop as expected to support on similar scenario and endpoints with knowledge on product similar to pexip
- Troubleshooting PSTN call issues and coordinating on Trunk, PRI issues
- Good understanding on MS Licensing
- Experience with SBC and voice gateway and understanding on Direct Routing configuration to provide support on same.
- Good experience with VOIP end points like Cisco or Teams Compatible devices like registration, firmware upgrade, troubleshooting
- Ability to troubleshoot and fix various technical problems
- Troubleshooting endpoints/gateways/gatekeeper registration
- Knowledge about Emergency Location and Assignment
- Experience managing voicemail system and troubleshooting Voicemail & Unity Call handlers
- Ability to read and analyse log files and network traces
- Strong experience on log analysis, packet capture and ability to interpret
- Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
- Strong knowledge in H323, SCCP, and MGCP, SIP
- Good understanding about voice dial plan , voice policies
- Knowledge on working with vendors (global and local telecom carriers) for ordering and operations or coordinating problem tickets
- Good Knowledge on Analog device support like fax, paging
- Experience in supporting Microsoft teams & Cisco IP telephony
- Deep level of understanding of voice technologies:
- Protocol expertise in SIP, SCCP, MGCP, H323
- Experience with Cisco video infrastructure (Expressway, VCS,SX & MX series endpoints)
- Experience in supporting emergency responders (Cisco & Intrado)
- Experience in Supporting voice recording system (Cisco & MS teams)
- Experience in supporting PEXIP video integrations
- Experience in supporting IP Fax servers
- Should be Strong in Networking concepts and knowledge of VoIP with Routing & Switching Protocols, TCP/IP, QoS, SIP, VLANs, and WAN protocols and technologies
- Must have prior experience providing technical support to Enterprise Customers.
- Indepth Knowledge of Media gateways & Session Border Controllers.
- Good Working Experience and understanding of various Codecs (G.711, G.723, G.729 etc.) and VoIP technology.
- Microsoft team telephony as direct routing and operator connect
- Experienced on Audiocodes and ribbon sbc
- Anywhere 365
- Years of Experience: 10.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Remote, MO (Remote) |
| Industry | Management Consulting Services |
| Salary | $42.86–$46.43 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
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