Voice/Data Engineer

Iron Bow Technologies is for people who believetrust is paramount,transformation is embraced, andthe future is here,because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on ourpassionate people,long standing partnerships, andstrategic thinkingto solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It’s TheIron Bow Way.

THE OPPORTUNITY

Iron Bow Technologies is seeking an experienced Principal Telecommunications Engineer to support the design, engineering, implementation, and optimization of complex voice and data telecommunications solutions for our customer.

In this role, you will serve as a senior technical expert responsible for evaluating existing telecommunications infrastructure, developing innovative network architectures, and identifying opportunities to improve service delivery, reliability, and cost efficiency. You will work closely with customers, telecommunications carriers, service providers, and technical teams to develop and implement solutions that meet operational and business requirements.

The ideal candidate brings extensive experience in IP telephony, voice and data network engineering, carrier services, and technical project management, along with a strong understanding of emerging telecommunications technologies.

HOW YOU'LL MAKE AN IMPACT

• Evaluate existing telecommunications and operations support systems to identify opportunities for modernization, improved performance, and cost efficiencies.

• Lead the design, engineering, and implementation of voice and data telecommunications solutions, including network interfaces, system integrations, and supporting infrastructure.

• Assess emerging technologies and recommend telecommunications platforms, network architectures, and solutions that align with customer requirements.

• Provide Tier 3 engineering support for complex telecommunications and network incidents, including troubleshooting, root-cause analysis, corrective actions, and resolution of escalated issues.

• Evaluate carrier-provided network services, telecommunications architectures, and service options to ensure optimal performance, reliability, and cost effectiveness.

• Develop detailed engineering designs, network configurations, process flows, and technical documentation supporting system implementation and ongoing operations.

• Design and execute voice integration and failover testing plans to validate system functionality, reliability, and performance.

• Conduct telecommunications billing audits, identify discrepancies, and work with carriers to resolve billing issues and recover applicable credits.

• Collaborate with telecommunications carriers, service providers, and internal stakeholders to coordinate service implementations, monitor delivery timelines, and ensure compliance with contractual requirements.

• Develop project management plans, including implementation schedules, resource estimates, cost projections, and risk mitigation strategies.

• Identify opportunities to introduce advanced telecommunications capabilities while improving operational efficiency and reducing costs.

• Prepare and present technical recommendations, strategic analyses, Statements of Work (SOWs), and management reports to customers and key stakeholders.

• Provide technical guidance, training, and customer support throughout the implementation and ongoing management of telecommunications solutions.

SKILLS THAT DRIVE SUCCESS

• Minimum 15 years of experience in voice and data network engineering, telecommunications architecture, and related business operations.

• Minimum 10 years of experience designing and implementing IP telephony systems.

• Minimum 10 years of project management experience, preferably within a client-facing technical services environment.

• Strong understanding of telecommunications infrastructure, network architecture, and carrier-provided transport services.

• Knowledge of LAN/WAN and VoIP technologies, including MPLS, BGP, SIP, IMS, and related network protocols.

• Experience with telecommunications routers, switches, carrier services, and supporting network infrastructure.

• Experience evaluating multi-carrier service architectures, telecommunications pricing models, and operations support systems.

• Demonstrated experience conducting telecommunications billing audits, identifying discrepancies, and preparing management reports with findings and recommendations.

• Experience developing technical documentation, engineering designs, implementation plans, Statements of Work, and strategic assessments.

• Strong project management skills, including resource planning, scheduling, cost estimation, risk management, and stakeholder coordination.

• Excellent written and verbal communication skills, with the ability to present complex technical information to both technical and nontechnical audiences.

• Strong analytical, troubleshooting, and problem-solving skills, with the ability to resolve complex telecommunications and network challenges.

• Demonstrated ability to work effectively with customers, telecommunications carriers, vendors, and cross-functional technical teams.

WHAT SETS YOU APART

• Master's degree in Telecommunications or a related technical field.

• Experience designing, developing, and implementing telecommunications networks supporting public transit environments.

• Advanced knowledge of multi-carrier telecommunications architectures, service provider offerings, pricing structures, and operational support systems.

• Hands-on experience developing and delivering training and customer support for VoIP implementations.

• Experience leading complex telecommunications modernization initiatives involving multiple carriers, technologies, and stakeholders.

• Ability to translate complex technical requirements into practical, scalable, and cost-effective telecommunications solutions.

• Strong customer relationship management skills and the ability to influence technical decisions at multiple levels of an organization.

WHY YOU'LL LOVE IT!

• At Iron Bow Technologies, What We Do Matters. You'll have the opportunity to apply your expertise to meaningful projects, solve complex technology challenges, and help customers build reliable, innovative, and future-ready solutions.
• You'll be part of a collaborative team that values technical expertise, integrity, innovation, and the relationships we build with our customers and each other. We believe in empowering our employees to make an impact, share ideas, and contribute to solutions that make a difference.
• Beyond the work itself, Iron Bow offers a comprehensive benefits package, opportunities for professional growth and development, and programs and resources designed to support employees through different stages of life.

COMPENSATION AND BENEFIT INFORMATION

The salary range for this position is $190,000-225,000/yr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow’s total compensation package. An overview of our benefits is available on our careers page.