Voice Engineer Location: Western Washington
Salary: $100,000 - $132,000 per year, DOE
An established regional telecommunications provider is looking for a Voice Engineer to keep its voice services reliable, secure, and scalable for both customers and internal operations. You'll own Metaswitch voice platforms, SIP services, carrier interconnections, and business voice offerings, and you'll be the go-to person for complex voice and network troubleshooting. This is a full-time, on-site role.
What you'll do- Administer, maintain, and troubleshoot Metaswitch platforms, including Call Feature Server (CFS), Perimeta SBCs, HPBX services, and UMG/media gateways
- Configure and maintain SIP trunks, SIP routing, Least Cost Routing (LCR), and number portability and call routing databases
- Support SS7, SIP, SIGTRAN, and related telecom protocols
- Handle switch translations, feature development, and service provisioning
- Manage platform upgrades, patches, and lifecycle planning
- Support E911, NG911, and emergency services connectivity
- Contribute to STIR/SHAKEN, robocall mitigation, fraud prevention, and regulatory compliance work
- Resolve complex call quality, routing, and service-affecting issues
- Work with carriers, vendors, PSAPs, and regulatory agencies on service delivery and troubleshooting
- Monitor voice traffic and capacity to keep service reliable
- Configure and troubleshoot routers, switches, firewalls, and network appliances
- Support TCP/IP, VLANs, DHCP, and DNS
- Analyze packet captures with tools like Wireshark
- Follow network security best practices and help with vulnerability remediation
- Maintain clear documentation for voice and network infrastructure
- Take part in on-call rotation and outage response
What you bring- Degree in computer science, IT, engineering, or related field; or certifications such as CCNA or Metaswitch; or equivalent experience
- 3+ years with VoIP, telecom, or carrier-grade voice systems
- 3+ years working for a telecom provider, ISP, CLEC, ILEC, or MSP
- 3+ years hands-on with Metaswitch
- Knowledge of TDM, plus SIP, MGCP, RTP, SS7, SIGTRAN, and VoIP architecture
- Working knowledge of telecom regulations and industry practices
- 3+ years troubleshooting voice, networking, and carrier interconnection issues
- 3+ years with routing and switching concepts
- Comfortable reading logs, traces, packet captures, and signaling flows
- Strong written and verbal communication and customer service skills
- Able to work independently and juggle multiple projects
Other requirements- Eligible to work in the US
- Valid WA driver's license and insurable driving record
- Able to travel across the US/Canada border as needed
- Pre-employment and ongoing drug screening
- Available for overtime and travel to job and training sites as needed
Benefits- Medical, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and paid holidays
- Employee assistance program
Who is Rainier Recruiting? Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that treats every candidate like an executive search, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the best recruiters you have never heard of. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with.