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Skills
- Avaya Softwareunmatched
- Computer Networksunmatched
- Customer Support/Serviceunmatched
- Defense Information Systems Agency (DISA)unmatched
- Defense Intelligenceunmatched
- Detail Orientedunmatched
- Establish Prioritiesunmatched
- IP (Internet Protocol)unmatched
- ISDN (Integrated Services Digital Network)unmatched
- Identify Issuesunmatched
- Information Technology Softwareunmatched
- Intelligence Agenciesunmatched
- Media Access Control (MAC)unmatched
- Military/DoD Standardsunmatched
- Network Architecture/Engineeringunmatched
- Network Supportunmatched
- Nortel Network Systemsunmatched
- Performance Analysisunmatched
- Problem Solving Skillsunmatched
- Professional Servicesunmatched
- Secret Clearanceunmatched
- Speech Technologyunmatched
- TCP (Transmission Control Protocol)unmatched
- Teleconferencingunmatched
- Telephonyunmatched
- VoIP (Voice over IP)unmatched
- Voice Productsunmatched
Description
Summary: ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented culture in support of the DISA Joint Service Provider Enterprise Transport Management (ETM) program, located in the National Capital Region.ASRC Federal focuses on delivering successful mission outcomes and elevated performance for federal civilian, defense and intelligence agencies. We offer highly technical expertise in digital operations and IT modernization, software, applications and analytics, engineering solutions, professional services, and infrastructure operations. We offer competitive salaries and an excellent benefits package that includes a matching 401k with immediate vesting.
If you are interested in joining a team that values employee engagement, empowerment, work life balance, career development, and recognizing employees for a job well done, apply today!
Visit us at https://www.asrcfederal.com/.
Responsibilities:
Configure, maintain, troubleshoot and fix issues of the data network and telephony systems (ISDN,VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.Exceptional customer service and support skills in a high visibility environment.Fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses.Demonstrated problem analysis and problem-solving skills.
Attention to detail and accuracy.Ability to monitor the performance and health of voice network infrastructure, and resolve issues.
Ability to troubleshoot and resolve voice network-related incidents.Support the design, implementation, and optimization of voice network solutions.Provide support to network architects and engineers to develop and implement voice network enhancements.Configure and manage voice protocols.Prioritize voice traffic and ensure high-quality voice communication.
Required Experience:
3+ years of related Voice Technician experience3+ years of related IT/telecommunications experience working within the DOD environment
Education:
Bachelor's Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience
Certifications:
One or more active network certifications OR related Telephony Certifications from Avaya, Nortel, AT&T, etc.
Clearance:
Active Secret
Numbers & Facts
| Location | Washington, DC |
| Industry | Aerospace and Defense |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 2003 |
| Website | http://www.asrcfederal.com |
Benefits
Military Leave, On Site Cafeteria, Parking, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Work From Home, Life Insurance, Merchandise Discounts
About Company
ASRC Federal comprises a family of companies that provide mission-critical services to federal government agencies dedicated to defense, civil and intelligence support. Our customer-focused service delivery model and emphasis on operational excellence are foundational elements infused in all our companies. The reliability and quality of day-in, day-out service delivery from our family of companies ensure our customers that we keep our sights on their mission-critical priorities.