Volunteer Assistant

Work Where You Matter!

At St. Croix Hospice we guide patients and families through the end-of-life journey. Through compassionate care, we focus on our patient's quality of life, empowering them to make the most of their time with dignity, comfort and respect. If you are ready to be part of an extraordinary team of caregivers, then come work where you matter.

Volunteer Assistant

Position Overview

The Volunteer Assistant will be responsible for supporting the daily operations of the Volunteer Services team, compiling data and keeping volunteer personnel records accurate and current. This role will support the Regional Volunteer Coordinators and Manager of Volunteer Services.

Essential Functions and Skills

Responsibilities

• Assist volunteer program to ensure compliance with agency policy and procedures and that the program meets Medicare and NHPCOs standards for compliance and agency goals
• Maintains confidentiality of all volunteer information and files
• Answer incoming calls for Volunteer Services, referring calls accordingly
• Help manage the Volunteer Services email inbox
• Support team with pre-employment and onboarding needs of new volunteers as well as in the inactivation of volunteers
• Run monthly Office of Inspector General reports for active volunteers
• Email 30 Day & 90 Day Surveys to new Volunteers, track data and report to Volunteer Services for trends
• Send out monthly reminders for supervisory notes, annual performance reviews, skills checklists, and any renewable qualification reminders
• Provide support to Volunteers with any administrative needs
• Track Employee and Volunteer Referral Program
• Ensures volunteer personnel files are maintained and current on all volunteers
• Upload all volunteer clinical documentation to HCHB and verify hours
• Support the Regional Volunteer Coordinators as needed with daily operations
• Participate in the recognition and celebration of volunteers to grow retention and volunteer engagement
• Provides information to individuals and community groups about hospice volunteer services
• Performs other duties as assigned.

Requirements/Qualifications

• Associates degree or equivalent experience.
• 1+ years of experience in a healthcare setting.
• Ability to support, coordinate, and process daily activities for Volunteer Services
• Must be able to travel to branch location(s) to meet in-person with volunteers and branch teams as needed.
• Demonstrated ability to work well as a team.
• Strong interpersonal and communication skills.
• Ability to multitask, handle interruptions, and manage projects independently.
• Ability to pass DHS background study.

Preferred

• Hospice and/or volunteer experience preferred
• Experience in recruitment and onboarding preferred.
• Understands hospice philosophy.

Physical Requirements & Working Conditions

The physical requirements described are representative of those that must be met to successfully perform the essential responsibilities of this position. Reasonable accommodation may be made.

• Pushing/Pulling and Lifting/carrying up to 10 pounds.
• Prolonged periods sitting at a desk and working on a computer.

The hourly base range for this role is $22.00-$24.00/hour. This range is a good faith estimate; we may pay more or less than the posted range, and this range may be modified in the future. Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The total compensation package for this position may also include the opportunity to participate in employee benefits including our medical/dental/vision insurance and 401(k) retirement plans, subject to applicable plan terms, and/or eligibility for other compensation.