VOLUNTEER Front Desk

Crisis Services is looking to add to our team. We are seeking a Front Desk Volunteer who is interested in supporting our mission to provide crisis support to anyone in need. This position is an unpaid volunteer position.

Who we are:

Crisis Services is Erie County's 24-hour crisis center and suicide prevention center. Crisis Services is also Erie County's designated rape crisis center and NYS approved provider of domestic violence, elder abuse and family violence service provider. In addition to providing direct services, Crisis Services promotes safety, health and hope through education and direct outreach.

About this opportunity:

As a Front Desk Volunteer, you will serve as the first point of contact for visitors, clients, and callers. This role helps create a welcoming, organized, and professional environment by providing friendly assistance, handling basic administrative tasks, and supporting daily front desk operations.

Key Responsibilities

• Greet and assist visitors, clients, and staff in a warm and professional manner
• Answer and route incoming phone calls appropriately
• Respond to basic inquiries or direct individuals to the correct staff member or department
• Maintain sign-in sheets and visitor logs as needed
• Maintain security of the Agency by following all safety protocols
• Keep the front desk and reception area clean, tidy, and well-stocked
• Follow confidentiality and privacy guidelines at all times
• Support staff with additional tasks as needed

Volunteer schedule:

Crisis Services Front Desk Volunteer hours will vary based on need throughout the year.

For the first 6 weeks of training, a minimum commitment of 4 hours per week during regular business hours is required.

Year-round availability is preferred.

Start date:

As soon as possible.

What you will bring to this opportunity:

• Minimum high school degree or GED
• Friendly, courteous, and professional demeanor
• Strong communication and interpersonal skills
• Basic computer skills (email, phone systems, Microsoft Office products, or data entry preferred)
• Reliability, punctuality, and dependability
• Ability to multitask and remain calm in a busy environment
• Comfort interacting with diverse populations
• Prior experience working at a front desk is preferred but not required - training will be provided
• No prior education in mental health, suicide prevention, domestic or sexual violence, counseling, or advocacy is required
• Must be at least 18 years old
• Must have access to reliable transportation

Physical Requirements

• Ability to sit or stand for extended periods

Benefits of Volunteering

• Gain valuable customer service and administrative experience
• Support the mission of Crisis Services
• Develop communication and organizational skills
• Opportunity to be part of a welcoming and supportive team
• Receive volunteer hours documentation (if applicable)

Ready for a rewarding volunteer opportunity?

Our team makes Crisis Services the pinnacle of crisis care for our community. We seek out those who demonstrate self-direction, creativity, and motivation to make Erie County a better place for those in need. Join our team of passionate people making a difference.

EEO STATEMENT:

Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of volunteers. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of volunteers assigned to this work.