Volunteer Program Coordinator

QUALIFICATIONS & EXPERIENCE

1. Associate degree required; bachelor’s degree or equivalent preferred.

2. Previous experience in training, coordinating and scheduling paid or unpaid staff preferred. Work experience in a healthcare and/or hospice setting preferred.

3. Ability to effectively communicate in both internal and external relationships.

4. Demonstrated experience in public speaking.

5. Demonstrated knowledge of community resources related to community outreach and volunteer services.

6. Demonstrated ability to work independently while functioning as part of a cooperative and coordinated team.

7. Maintains a valid Michigan driver’s license and has the availability of a reliable, licensed, and insured vehicle for use on the job, vehicle must be insured in accordance with the State of Michigan.

8. Remains up to date on all routine immunizations required by LARA and agency policy.

SUMMARY OF JOB RESPONSIBILITIES

The Volunteer Program Coordinator is responsible for coordination of patient care volunteers to meet patient and family needs of Centrica Care Navigators. Responsible for implementing the volunteer program as planned, including interviewing, orientation, training, retention, and coordination of volunteers for all services and programs. Occasional evening and weekend hours are required as well as travel throughout Centrica Care Navigators’ service area.

RESPONSIBILITIES AND DUTIES

Role Responsibilities

1. Reviews volunteer documentation for appropriateness, clarity; reinforces confidentiality. Works with Manager, Volunteer Program to identify and recruit patient care volunteers.
2. Arranges for volunteers for every appropriate patient; ensure volunteer activities are provided in accordance with the plan of care and that all volunteer interactions are documented in the patient record.
3. Contacts patients and families as needed and develops and updates documents.
4. Maintains volunteer plan of care in electronic medical record.
5. Ensures all volunteer standards comply with State and Federal regulations.
6. Participates in quality improvement initiatives.
7. Evaluates the effectiveness, quantity and quality of services provided by volunteers and consults frequently with Clinical Operations team members to ensure appropriate utilization of volunteers as needed for patient/family, team and organization satisfaction to ensure volunteer hours met or exceed five percent (5%) of the total hours of patient care by paid staff.
8. Participates in interdisciplinary team (IDT) conferences to identify and collaborate volunteer opportunities.
9. Provides avenues for volunteer support, communication and recognition via newsletters, scheduled meetings, telephone calls, etc.
10. Actively participates in meetings at the individual, group and organizational levels, both within and external to the organization, to achieve desired outcomes.
11. Projects future needs through ongoing assessments and develops plans to meet those needs.
12. Screens, orients, trains, supervises, evaluates and supports volunteers and is responsible for appropriate placement.
13. Provides educational programs for volunteers annually. Assists with annual volunteer competency development and implementation.
14. Utilizes allocated supplies and resources appropriately to ensure business outcomes are met.
15. Adjusts to changes in workload and schedules based on changing departmental and organizational priorities.
16. Acts as liaison between Centrica Care Navigators, community and other hospice programs.

Duties

1. Actively participates in organization-wide performance improvement activities.

2. Adheres to Centrica Care Navigator’s standards of personal and professional conduct.

3. Demonstrates an understanding of and commitment to the Hospice philosophy of care, agency mission, and vision.

4. Ensures that all necessary information is shared with appropriate personnel.

5. Adheres to Centrica Care Navigator’s Workplace Safety Program.

6. Understands and complies with Hospice Medicare and Medicaid conditions of participation.

7. Complies with applicable local, federal, and state regulations, Quality Partners standards, compliance guidelines, privacy protections and protected health information.