Overview
The Vice President of Operations serves as the senior market leader and Regional P&L owner for 75-120 clinics, operating with a true General Manager mindset and full accountability for both patient experience and financial performance. This role owns market outcomes end-to-end-setting strategy, translating enterprise priorities into focused execution, and delivering consistently improving results across all locations.
As the senior-most operator in the market, the VP of Operations drives performance by aligning patient experience, clinical excellence, operational efficiency, and financial results. Decisions are made through a dual lens of patient-first care and long-term value creation, ensuring sustainable growth, strong unit economics, and a consistently differentiated patient journey.
This leader develops, coaches, and holds accountable a high-performing team of Directors of Operations, establishing a culture of patient-centric ownership and execution. They set clear priorities, drive disciplined follow-through, and ensure consistency and speed across clinics-bringing operational rigor and focus at scale.
The VP of Operations is ultimately accountable for the performance of the region-owning results without exception, proactively removing barriers, and continuously optimizing the business to elevate patient outcomes and financial performance.
Responsibilities
Patient Experience & Market Leadership
- Own and elevate the end-to-end patient experience across the region, embedding a patient-first lens into all operational
decisions and market priorities.
- Drive measurable improvements in patient satisfaction, reviews, retention, and referrals through disciplined execution and
service innovation.
- Ensure every touchpoint-from access and scheduling to treatment completion and follow-up-reflects convenience,
empathy, and clinical confidence.
Regional Operations Leadership
- Lead, coach, and hold accountable a team of 5-6 Directors of Operations to deliver consistent, high-quality execution across
75-120 clinics
- Establish clear priorities, performance expectations, and operating cadence to ensure alignment, speed, and accountability at
scale.
- Serve as the senior operator for the market, setting the tone for performance, urgency, and ownership.
Operational Strategy & Execution
- Design and implement scalable systems, workflows, and standards that improve efficiency, consistency, and patient
experience across all locations.
- Translate strategy into clear execution plans, ensuring initiatives are implemented with rigor and sustained over time.
- Identify and remove operational barriers that limit growth, access, or quality of care.
Financial Performance & Value Creation
- Own full regional P&L, driving revenue growth, margin expansion, and strong unit-level economics.
- Optimize labor, productivity, and cost structures while maintaining high standards of patient care and experience.
- Partner closely with revenue cycle and finance teams to improve collections, throughput, and overall financial performance.
- Evaluate growth opportunities through the lens of operational readiness, patient access, and long-term value creation.
Talent & Culture
- Build, develop, and retain a high-performing operations team grounded in accountability, patient-centricity, and continuous
improvement.
- Create a culture of ownership and performance where leaders are empowered and expected to deliver results.
- Strengthen leadership bench through active coaching, succession planning, and talent development.
Compliance, Quality & Risk
- Ensure all clinics operate in full compliance with regulatory requirements and company standards.
- Maintain rigorous focus on patient safety, clinical quality, and risk mitigation across the market.
Performance & Continuous Improvement
- Establish and rigorously manage key performance indicators across patient experience, operational execution, and financial
outcomes.
- Use data, field insights, and patient feedback to drive continuous, measurable improvement across the region.
- Inspect performance consistently and take swift action to address gaps and accelerate results
Qualifications
- Bachelor's degree in Business, Healthcare Administration, or related field; MBA, MHA, or similar advanced degree preferred.
- 10+ years of progressive leadership experience in healthcare operations with at least two years of multi-site P&L ownership;
dental/DSO experience strongly preferred.
- Proven track record of improving the patient experience, operational efficiency, driving growth strategies, and enhancing
profitability.
- Experience working cross-functionally within matrixed organizations, ideally supporting both field and corporate leadership.
- Willingness and ability to travel >50% of the time visiting clinics and offices.
- Excellent executive communication and presentation skills.
- Strong analytical thinking and ability to translate strategy into action.
- Comfortable leading through influence, with or without direct authority.
- Highly adaptable, with the ability to manage multiple priorities in a fast-paced environment.