VP of Practice Management

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Description

Shape Your Future. Serve Your Community. Build Your Career with Palms!

What Life Working at Palms Looks Like:

Mission and Meaningful Work: PMG is a not for profit, Federally Qualified Health Center (FQHC). That means it's focused on serving underserved populations, offering affordable primary care and preventative services. For many people, that makes the work feel meaningful.

Stability & Growth: PMG has been around for a long time (since 1971) and we are still expanding!

Comprehensive Services & Variety: We offer a wide array of services - family medicine, pediatrics, dental, behavioral health, prenatal care, etc. - so working here gives exposure to different patient populations, conditions and settings.

Patient-Centered, Community Focus: PMG emphasizes accessible care (same day scheduling, weekend appointments, bilingual staff) and works in communities throughout North Florida. It is also a Patient Centered Medical Home (PCMH), meaning there's an emphasis on continuity of care, relationships with patients, etc.

Culture & Community: Many reviews say that PMG has a "friendly, compassionate, professional" environment. There is pride among the staff in giving back to the community.

Perks:

Competitive Wages

Comprehensive Health Coverage: Medical, Dental and Vision Insurance

Professional Development Opportunities

Employee Assistance Programs

Company Paid Life Insurance

401k with 5% Match

11 Paid Holidays

20 Days PTO

Recognition and Rewards

Community Impact

Position Summary

The Vice President of Practice Management provides executive leadership for the operational performance of the health center's practices and service sites. This role translates organizational strategy into efficient, patient-centered operations that enhance access, quality, workforce performance, financial sustainability and patient experience. Working collaboratively with clinical, nursing, finance, human resources, credentialing, quality, marketing and information technology leaders, the Vice President develops standardized systems while addressing the unique needs of individual communities and sites. The Vice President is accountable for practice management infrastructure and operational compliance with the FQHC mission, HRSA requirements, AAAHC standards, applicable regulations, payer obligations and board-approved policies.

Description of Primary Responsibilities

Executive and Strategic Leadership:

• Serve on the management leadership team, advising on practice performance, growth, operational risks and resource needs.
• Develop and execute practice management strategies aligned with organizational goals and priorities.
• Drive operational plans with clear accountability, timelines and measurable outcomes across all sites.
• Lead implementation and integration efforts for new sites, service expansions, partnerships and relocations.

Multi-Site Practice Operations:

• Direct day-to-day practice operations, including patient access, scheduling, registration, referrals, call center functions, records management and site readiness.
• Partner with clinical teams to optimize care delivery, coordination and patient experience across all service lines.
• Standardize workflows, staffing models and operating procedures while addressing local community needs.
• Conduct regular site rounding and ensure timely resolution of operational, safety, facility and service issues.

Access Patient Experience and Growth:

• Improve patient access and continuity by monitoring capacity, scheduling, referral completion, no-show rates and patient engagement.
• Implement patient-centered workflows that enhance access, communication and culturally responsive care.
• Review patient feedback and satisfaction data, ensuring timely resolution and sustained improvement.
• Partner with clinical and outreach leaders to improve retention, empanelment and access for underserved populations.

Financial and Revenue Cycle Performance:

• Partner with Finance to improve revenue cycle performance, including charge capture, eligibility, collections, denials and accounts receivable.
• Develop and manage practice budgets, monitoring labor, productivity and operating expenses.
• Analyze operational and financial performance, implementing improvement plans to support growth and sustainability.
• Ensure compliance with UDS, payer, grant and regulatory reporting requirements.

Quality Compliance and Risk:

• Partner with clinical and front desk Performance Improvement Teams, Quality, Credentialing and Risk leaders to ensure effective operational controls and corrective actions.
• Maintain compliance with HRSA, AAAHC, FTCA, HIPAA, OSHA, CLIA and other regulatory requirements.
• Ensure continuous readiness for accreditation surveys, audits, site visits and payer reviews.
• Support implementation of quality, safety, infection prevention, credentialing and patient care standards.
• Escalate and address compliance, patient safety, workforce and operational risks.

People Leadership and Organizational Development:

• Recruit, develop, and evaluate practice leaders, ensuring succession planning and performance accountability.
• Foster a culture of accountability, collaboration, and consistent policy application.
• Partner with Human Resources on workforce planning, retention, employee relations, and leadership development.
• Develop leaders and promote cross-site collaboration to drive performance and continuous improvement.

Leadership Accountabilities and Measures:

The specific targets are established annually. Core measures may include:

• Patient access, appointment availability, referral completion, no-show rates, and visit capacity.
• Patient experience, grievance resolution, retention, and service recovery.
• Productivity, staffing efficiency, turnover, overtime, and employee engagement.
• Revenue cycle performance, eligibility compliance, collections, denials, and expense management.
• Quality, compliance, accreditation readiness, and corrective action completion.
• Strategic initiative execution, service expansion, and process improvement outcomes.

Required Qualifications:

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field; seven (7) years of progressively responsible healthcare operations experience may be considered in lieu of a degree.
• Ten years of progressive healthcare operations experience, including leadership of multi-site practices or healthcare operations.
• Demonstrated success improving access, patient experience, operational performance, and financial outcomes.
• Knowledge of ambulatory operations, revenue cycle, budgeting, compliance, quality improvement, and performance management.
• Strong leadership, communication, collaboration, and change management skills.
• Ability to travel between sites and support operational needs as required.

Requirements

Description of Primary Attributes

Preferred Qualifications:

• Experience within an FQHC, community health center, rural health system, or other safety-net organization.
• Knowledge of the HRSA Health Center Program Compliance Manual, AAAHC accreditation standards, FTCA, sliding-fee discount programs, and value-based care.

Core Values and Mission:

The Vice President of Practice Management is expected to consistently demonstrate and promote Palms Medical Group's values of Trust, Loyalty, Compassion, Accountability, Initiative and Excellence, ensuring these principles guide interactions, decision-making and organizational performance.

The Vice President of Practice Management is expected to model Palms Medical Group's commitment to improving the health and well-being of the communities we serve through compassionate, accessible and equitable care.

General Development:

1) Must be organized, self-motivated and detail-oriented

2) Job duties require the ability to work independently and as part of a team

3) Expected to make decisions with little guidance

4) Expected to travel to all sites as needed to complete job duties

5) Expected to coach, mentor and train staff

6) Expected to perform employee evaluations objectively and fairly

7) Expected to provide constructive criticism and disciplinary actions when appropriate

8) Assist in the training and mentoring of co-workers by sharing knowledge, providing guidance and supporting skill development

Physical/Mental/Emotional Demands:

• Standing for long periods of time
• Sitting for long periods of time
• Viewing a computer monitor for long periods of time
• Bending
• Stretching/Reaching
• Walking short distances
• Lifting up to 50 pounds
• Operating office equipment (computer, fax machines, telephones and copy machines)
• Reading forms/Instructions/Patients Charts
• Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone
• Exposure to potentially violent/irate patients

Health/Safety Consideration of Position:

• Exposure to chemical infectious/contagious illness
• Exposure to chemical and inhalation of antibiotics during reconstitution
• Exposure to X-Ray radiation
• Exposure to a variety of scents and odors
• Must utilize universal precaution in clinical or exposure situations as prescribed by federal, state and local guidelines and/or laws