VP of Professional Services/IT Delievery

8 days ago

Job Description

VP of Professional Services/ IT Delievery
Permanent Position
Very Aggressive Salary/Bonus
Nashville/Atlanta would be best but remote is an option
*MUST have Extensive Professional Services experience working with a Solution Provider/VAR
*You must have experience working with other large well known MSPs/VARs or Manufactures.
*Experience Building, Developing, Leading, large Professional Services teams is a must

The VP, Professional Services will lead and scale the company's PS teams and broader services business, driving service delivery excellence, profitability, and growth across the portfolio. This role owns the P&L for services, sets strategic direction for service offerings, and ensures delivery teams consistently exceed client SLAs and expectations. The ideal candidate has deep experience running Professioanl Services operations within a VAR, systems integrator, or IT services organization, and is comfortable balancing operational rigor with strategic growth initiatives in a fast-paced, high-growth environment.

Responsibilities:

Own the P&L for the Professional Services business unit, including revenue growth, margin management, and cost optimization
Lead service delivery strategy across managed security, infrastructure, and IT operations offerings
Ensure consistent achievement of SLAs, customer satisfaction targets, and retention goals across the services customer base
Build and scale delivery processes, tooling, and automation to support growth while maintaining service quality
Partner closely with Sales and Pre-Sales teams to support new business development, renewals, and upsell/cross-sell opportunities
Lead, mentor, and develop professional services leadership and delivery teams
Drive vendor and technology partner relationships relevant to the services portfolio (e.g., security, monitoring, and automation platforms)
Oversee integration of professional services operations following acquisitions, aligning delivery models, tooling, and staffing across combined organizations
Establish and report on key operational and financial metrics to executive leadership

Qualifications:

10+ years of progressive experience in services, MSSP, or IT services delivery leadership roles
Prior experience within a VAR, systems integrator, or managed services provider is a MUST
Relevant industry certifications (e.g., CISSP, ITIL, PMP) are preferred
Proven track record owning P&L responsibility for a business unit
Experience leading teams through M&A integration, including aligning service delivery models across acquired entities
Strong track record of building and scaling delivery processes, automation, and tooling to support growth
Excellent executive presence and cross-functional partnership skills, particularly with Sales and Pre-Sales teams

Benefits:

Competitive salary and performance-based incentives
Outstanding health, dental, and vision insurance plans
Retirement savings plan with employer matching
Flexible work schedule and remote work options
Professional development and training opportunities
Collaborative and inclusive work culture with opportunities for career growth

Numbers & Facts

Location

Skills

Automationunmatched
Business Developmentunmatched
Business Servicesunmatched
CISSP - Certified Information Systems Security Professionalunmatched
Cost Controlunmatched
Cross-Functionalunmatched
Cross-Sellingunmatched
Customer Satisfactionunmatched
Delivery Drivingunmatched
Financial Metricsunmatched
ITIL (IT Infrastructure Library)unmatched
Leadershipunmatched
Machine Toolunmatched
Mentoringunmatched
Mergers and Acquisitionsunmatched
Operational Strategyunmatched
Partner Salesunmatched
Pre-Salesunmatched
Professional Servicesunmatched
Profit & Lossunmatched
Profit & Loss Managementunmatched
Project Management Professional (PMP)unmatched
Quality Managementunmatched
Revenue Growthunmatched
Salesunmatched
Sales Supportunmatched
Security Infrastructureunmatched
Security Monitoringunmatched
Service Deliveryunmatched
Service Level Agreement (SLA)unmatched
Strategic Planningunmatched
System Integration (SI)unmatched
Team Lead/Managerunmatched
Team Playerunmatched
Technical Supportunmatched
Training/Teachingunmatched
Up-Sellingunmatched
Value-Added Resellers (VAR)unmatched

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