Job Description
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Job Title: VP, Operations
Posting Start Date: 11/6/26
Job Description:
Posting Information
$200,000.00 - $230,000.00 annually
The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education, and/or experience. At American Water, we are committed to pay equity.
In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
Primary Role
American Water is seeking an experienced VP, Operations to help drive operational excellence across our water and wastewater operations.
This executive leadership opportunity will oversee key functions including water quality, field operations, production, and maintenance, with a strong focus on regulatory compliance, customer service, continuous improvement, financial performance, and developing high-performing teams.
To be considered for this role, please submit your application via our careers website no later than 5PM Nov. 25th.
Key Accountabilities
- Develop operations strategies and direct and manage the water quality, field operations, production and maintenance for water and wastewater operations within the state. Implement best operating practices to promote continuous improvement, innovation and excellent customer service
- Ensure that operational integrity is maintained, including regulatory compliance in all facilities
- Provide strategic and operational input to annual business plans, control budgets for responsible areas, and ensure that operational and financial targets are met or exceeded
- Lead, motivate and develop staff in assigned operations areas. Build shared commitment to improving business performance, and develop both individual and team capabilities
- Drive performance by linking business units' objectives to company goals and values. Communicate a shared vision, energize and empower staff, and champion diversity
- Work with the state president and engineering staff to develop the strategy and priorities for capital investment programs, and drive the effective implementation of such programs
- Support the business development function within the state. Assist in due diligence and operational analysis, and ensure effective integration and performance of acquisitions and contract operations
- Establish relationships with and serve as operational contact for political and civic leaders and other key external stakeholders
- Support and assist the state president in maintaining and enhancing such relationships state-wide
Knowledge
- Extensive knowledge of the regulated water and wastewater utility business and its operations
- Knowledge of the applicable regulations, requirements and trends impacting the water and wastewater business, both regulated and nonregulated, as it exists throughout American Water locations and areas of new business opportunities.
- Knowledge of the assessment of operating practices and the establishment of best practices.
Experience/Education
- Demonstrated experience in leading, motivating and empowering employees to effect positive change and improve business performance
- At least ten years' experience successfully managing operational areas in multiple locations with represented employees
- Experience in establishing, meeting or exceeding organizational performance targets
- Bachelor's degree in operational discipline, management or related discipline
- Master's degree preferred
Travel Requirements
- Up to 50% travel throughout the state
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