Job Description
Title: VTC Administrator
Locations: Philadelphia , PA
Works under general supervision, providing support for DLA Information Operations AV/VTC equipment, to include CODECs, AV/VTC network connections and controllers, wired/wireless interfaces, audio controllers, data interfaces, Cable TV, CCTV, other miscellaneous AV/VTC equipment and other commonly used peripherals within the Government computing environment.
Responsibilities:
Minimum experience:
Locations: Philadelphia , PA
Works under general supervision, providing support for DLA Information Operations AV/VTC equipment, to include CODECs, AV/VTC network connections and controllers, wired/wireless interfaces, audio controllers, data interfaces, Cable TV, CCTV, other miscellaneous AV/VTC equipment and other commonly used peripherals within the Government computing environment.
Responsibilities:
- Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a white-glove service
- Provide both active and passive monitoring of scheduled SIPR and NIPR VTC calls under the supervision of the lead
- Use TMS, CMS, CMM for conference control and scheduling, ensuring adherence to current STIGs, with guidance from the lead
- Assist the lead in setting up and preparing VTC meetings for FLAG level or SES employees 60 minutes ahead of the conference time
- Provide Tier II support to troubleshoot VTC conferences, including connectivity, audio, and video issues, under the supervision of the lead
- Perform CODEC updates and other technical administrative duties as assigned, in coordination with the lead
- Assist the lead in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management
- Support the lead in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure
- Create, update, and manage trouble tickets in the DLA ITOC Service Now Remedy system, with oversight from the lead
- Assist the lead in maintaining and updating the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network
- Support the lead in performing proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software
- Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives, under the supervision of the lead
- Provide software and configuration updates as required by DOD IA directives, in coordination with the lead
- Assist the lead in providing over-the-shoulder or remote training on VTC operations, including scheduling, monitoring, and troubleshooting
- Support the lead in creating and updating documentation, including CONOPS, SOPs, quick start guides, and troubleshooting guides
- Assist the lead in providing weekly operational status reports and updates on VTC infrastructure to DLA and other relevant authorities
Minimum experience:
- Three (3) years of progressive Information Technology (IT) experience in the Video Teleconferencing arena, including deployment, trouble shooting, supporting VTCs in a dynamic environment
- Secret
- DoD Approved 8570 Baseline Certification: Category IAT Level II (Security + CE)
- DLA Approve CE Certification (CCST)- Willing to get CCST within 3 months of joining
Numbers & Facts
| Location | Philadelphia, PA |
| Industry | Computer/IT Services |
| Company Size | 100 to 499 employees |
| Year Founded | 1997 |
| Website | https://www.tscti.com/careers-0 |
About Company
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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