Want to know if you’re a fit? Upload your resume and let our AI show you.
Skills
Administrative Skillsunmatched
Audit Metricsunmatched
CCNA - Cisco Certified Network Associateunmatched
Change Managementunmatched
CompTIA Security+unmatched
Correctional Healthunmatched
DoD Secret Clearanceunmatched
Documentationunmatched
IAT - Information Assurance Technicalunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Leadershipunmatched
Maintain Complianceunmatched
Mentoringunmatched
Operationsunmatched
Procedure Implementationunmatched
Quality Managementunmatched
Requirements Managementunmatched
Standard Operating Procedures (SOP)unmatched
Technical Supportunmatched
Test Plan/Scheduleunmatched
Training/Teachingunmatched
United States Citizenunmatched
Description
We are seeking a VTC Lead to join our team. You will lead daily VTC operations while serving as the primary escalation point for SBC/CUBE and E911 issues, ensuring stable, compliant, and well‑documented service performance. You will guide administrators, execute shift‑level oversight, and support engineering activities without performing engineering‑level configuration changes. This position will require you to be onsite in either Columbus, OH or Richmond, VA.
Responsibilities include, but are not limited to:
Requirements and Specification Development: Translates product or system needs into clear requirements and specifications for simple to moderately complex technical problems.
VTC Operational Leadership: Performs shift‑lead duties, provides direction to VTC administrators, and maintains full capability to execute all VTC administrator functions.
SBC/CUBE and E911 Escalation & Troubleshooting: Serves as the primary operational escalation point, oversees Tier 1–2 troubleshooting, validates administrative actions, monitors system health, and ensures correct triage and documentation.
Operational Participation in Engineering Activities: Supports engineering‑led maintenance, testing, and development by enforcing approved procedures and preventing unauthorized changes.
Training, Mentorship, and SOP Enforcement: Provides shift training, reinforces SOP adherence, supports change management processes, and makes authoritative operational decisions for VTC services within defined authority.
Required Qualifications:
Must possess an IAT certification, such as CompTIA Security+ (or equivalent), AND a networking certification, such as Cisco Certified Network Associate (CCNA)
A minimum of five (5) years of progressive Information Technology (IT) experience, including at least two projects in technical areas relevant to the role, with at least one project occurring within the past three (3) years.
Preferred Qualifications:
A bachelor’s degree or higher in a related field of study
Clearance Requirements:
Must be a U.S. citizen
Must possess a DoD Secret clearance
UnityTec is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.