Position Summary
The Club Lounge Attendant is responsible for delivering exceptional, personalized service to guests utilizing the hotel’s exclusive club lounge. This position supports the daily operation of the lounge by preparing and maintaining food and beverage presentations, welcoming guests, monitoring service areas, and ensuring a clean, comfortable, and inviting environment.
The ideal candidate is professional, attentive, approachable, and detail-oriented, with a genuine passion for hospitality. The Club Lounge Attendant anticipates guest needs, responds promptly to requests, and consistently upholds the service standards and guest experience expectations of the Renaissance Toledo Downtown Hotel.
Essential Duties and Responsibilities
Guest Service & Hospitality
- Welcome guests warmly and provide attentive, personalized service throughout their visit.
- Verify guest eligibility for lounge access in accordance with hotel policies.
- Anticipate guest needs and respond promptly to questions, requests, and concerns.
- Maintain a professional, approachable presence while building positive relationships with repeat guests.
- Provide accurate information regarding hotel amenities, food and beverage offerings, operating hours, and local attractions.
- Handle guest concerns courteously and communicate unresolved issues to management.
- Maintain guest confidentiality and adhere to hotel service standards.
Food & Beverage Operations
- Prepare, set up, replenish, and maintain food and beverage displays during designated service periods.
- Ensure food is presented attractively and maintained at appropriate temperatures in accordance with food safety standards.
- Maintain adequate supplies of beverages, condiments, utensils, plates, glassware, and other service items.
- Monitor product quality, freshness, presentation, and availability throughout service.
- Follow proper food handling, sanitation, allergen awareness, and responsible alcohol service procedures.
- Assist with the preparation and service of breakfast, snacks, hors d’oeuvres, evening refreshments, and other offerings as assigned.
- Monitor inventory and communicate replenishment needs, shortages, and waste to management.
- Follow established procedures for handling and securing food and beverage products.
Lounge Maintenance & Presentation
- Maintain the cleanliness, organization, and overall appearance of the lounge before, during, and after service.
- Clear used dishes and glassware promptly and maintain clean tables and seating areas.
- Clean and sanitize counters, equipment, beverage stations, and food service areas.
- Complete opening, closing, and side-work checklists accurately and consistently.
- Ensure the lounge is properly stocked, organized, and ready for each service period.
- Report maintenance concerns, equipment malfunctions, safety hazards, and facility issues promptly.
Teamwork & Communication
- Communicate effectively with Food & Beverage management, culinary staff, housekeeping, front desk, and other hotel departments.
- Coordinate food and beverage replenishment and communicate guest requests or special accommodations.
- Assist with special events, VIP arrangements, and other guest service needs as directed.
- Follow hotel policies, departmental procedures, and applicable brand standards.
- Perform additional duties as assigned to support the overall success of hotel operations.
Qualifications
- Previous experience in hospitality, food and beverage service, customer service, or a related field preferred.
- Strong interpersonal and communication skills.
- Professional appearance and demeanor appropriate for an upscale hotel environment.
- Ability to work independently while contributing to a team-oriented operation.
- Strong attention to detail, organization, and cleanliness.
- Ability to remain composed, courteous, and service-focused in a fast-paced environment.
- Basic knowledge of food safety, sanitation, and proper food handling procedures.
- Must meet applicable requirements for alcohol service if alcoholic beverages are served.
- Food safety and responsible alcohol service certifications preferred, as applicable.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to bend, reach, lift, and carry food, beverage, and service supplies.
- Ability to lift and move items weighing up to 25 pounds, with or without reasonable accommodation, subject to the actual requirements of the position.
- Ability to perform cleaning, stocking, and food service duties throughout a scheduled shift.
Schedule & Work Environment
This position operates in an upscale hotel club lounge and may require early morning, evening, weekend, and holiday availability based on lounge operating hours and hotel occupancy. The attendant must be flexible to meet changing business demands and guest service needs.
Performance Expectations
Successful performance in this role includes:
- Consistently positive guest feedback and professional guest interactions.
- Timely replenishment and attractive presentation of all food and beverage offerings.
- Consistent compliance with food safety, sanitation, and alcohol service procedures.
- A clean, organized, and well-maintained lounge throughout each shift.
- Reliable attendance, punctuality, teamwork, and completion of assigned duties.
- Consistent adherence to hotel policies and applicable brand service standards.
The Roslyn, Tapestry Collection by Hilton is a quaint boutique property nestled in the tree-line hills of Roslyn, NY. The property’s 76 guest rooms and suites provide luxurious comfort to all who come to stay. The Hotel focuses on personalized, impeccable service and creating memorable stays whether for business or leisure.
The Hotel boasts a new fine dining restaurant and bar, Atlas New World Bistro, a cozy Lobby Lounge with a fireplace, and over 4,000 sq. ft. of flexible banquet & meeting space with in-house catering and state-of-the-art audio-visual equipment. It’s also home to a supper club, Roslyn's Cellar, which hosts music artists, comedians, psychic mediums, celebrity meet & greets, and more!
Salary
Starting at $20.00 per hour
Benefits
Tips, Flexible schedule, Paid time off
Job Type
Full time
Schedule
8 hour shift, Weekend availability, Monday to Friday