Warehouse Administrator

Warehouse Administrator

The Warehouse Administrator (WCSA) is responsible for performing duties related to the day-to-day coordination of warehouse, freight, and truck movement activities. The WCSA supports inventory integrity through accurate order, receipt, and transportation movement entry, maintains shipping and receiving documentation, and utilizes warehouse and transportation systems to support daily operations. In supporting their team, the WCSA will have routine customer contact and perform detailed administrative and operational support functions.

Location: Des Moines, IA

Hours: 1st Shift Monday through Friday

Key Accountabilities/Responsibilities

Order Entry/Order Acceptance:

• Enter and maintain designated inbound orders, receipts, and transportation movements for the Warehouse, confirming all details are updated accurately and orders are complete for dispatch with all necessary information.

• Accept customer orders under pre-determined guidelines from the regional Customer Service Supervisor.

• Ensure shipping and receiving documentation is complete, accurate, and maintained in accordance with established procedures.

• Support inventory accuracy and integrity through timely and accurate data entry and transaction processing.

• Assist management by maintaining the daily warehouse schedule and coordinating operational activities as required.

Tracing:

• Update customers on the status of shipments as requested and produce and distribute status reports for selected accounts.

• Communicate with customers, at the direction of the planning team, regarding shipment readiness, delivery schedules, truck ETAs, and other shipment updates.

Appointment Booking:

• Ensure all shipping and delivery appointments are secured and updated in the appropriate systems within prescribed lead times.

• Build and maintain relationships with shippers and consignees to effectively manage appointment scheduling that supports customer requirements and operational needs.

Dedicated Drivers (SHAG):

• Update driver and equipment movements within TMW to support accurate move completion, equipment tracking, and operational visibility.

Other:

• Handle customer inquiries from the general queue in a professional, courteous, and efficient manner.

• Provide direct support and coverage for Customer Service Representatives (CSRs) as required.

• Support billing and invoicing processes as directed by leadership.

• Maintain warehouse files, operational documentation, and compliance records in accordance with company procedures.

• Follow established warehouse operating procedures and maintain required folders, records, and documentation.

• Assist with the preparation, maintenance, and processing of shipping and receiving documentation.

• Perform other duties and projects as assigned by a Team Lead, Supervisor, or Manage

Required Knowledge, Skills, and Abilities

• Strong verbal and written communication skills

• Strong problem-solving skills

• Strong organization skills and detail oriented

• PC skills - Windows, Microsoft Excel, Outlook and Word

• Forklift Certified preferred

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