Job Description
JOB SUMMARY
A Warehouse Customer Service Associate is the primary resource for sales teams with issues originating in the warehouse regarding customer orders and shipments by performing the following duties.
$18.50 an hour based on experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.
- Assist sales groups regarding customer reported issues.
- Direct phone calls to appropriate departments and contacts.
- Answers emails, system messages, and phone calls.
- Assists with shipping of international and domestic shipments.
- Tracks outgoing customer shipments.
- Processes reports ensuring all same day shipments and activities remain up to date.
- Update and maintain manufacturer certifications from various vendors.
- Work in a manner that promotes efficient handling and minimizes waste.
- Pursue continuous improvement through training and process improvement.
- Comply with all applicable elements of the Company's Quality Management System.
- Maintain a clean, safe, and organized work area.
Numbers & Facts
| Location | Mentor, OH |
| Industry | Electronics, Components, and Semiconductor Mfg |
| Company Size | 500 to 999 employees |
| Year Founded | 1974 |
| Website | http://www.heilind.com/ |
About Company
Heilind, one of the world's preeminent distributors of electronic components, is experiencing unprecedented growth. Our commitment to value-added services and top-quality products has helped us establish a reputation for success that is more than 40 years in the making. As we continue to expand our operations, we are always on the lookout for top talent to join our winning team.
Ranked #1 in overall customer satisfaction by Bishop & Associates for six consecutive years, Heilind employs a customer focus that keeps our clients as well as our employees happy, satisfied, and loyal.
Since our founding in 1974, Heilind has grown to serve as a distributor for more than 120 manufacturers and offers merchandise in 25 different component categories. Our products include relays, switches, terminal blocks, wire and cable, wiring accessories, circuit protection products, and much more.
Ranked #1 in overall customer satisfaction by Bishop & Associates for six consecutive years, Heilind employs a customer focus that keeps our clients as well as our employees happy, satisfied, and loyal.
Since our founding in 1974, Heilind has grown to serve as a distributor for more than 120 manufacturers and offers merchandise in 25 different component categories. Our products include relays, switches, terminal blocks, wire and cable, wiring accessories, circuit protection products, and much more.
Skills
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