Warehouse Customer Service Associate

The Warehouse Customer Service Associate serves as a primary support resource for sales teams by resolving customer order and shipment issues originating in the warehouse. This role coordinates communication, tracks shipments, and ensures accurate and timely processing of customer-related activities.

$19.50 per hour based on experience.

ESSENTIAL DUTIES and RESPONSIBILITIES (ALL COMPANIES): Other duties may be assigned.

• Serve as a point of contact for sales teams regarding customer reported warehouse issues
• Route phone calls to appropriate departments and contacts
• Respond to emails, system messages, and phone inquiries in a timely manner
• Assist with international and domestic shipping activities
• Track and monitor outgoing customer shipments
• Process reports to ensure same day shipments and related activities are accurate and current
• Update and maintain manufacturer certifications from various vendors
• Perform work in a manner that promotes efficiency and minimizes waste
• Comply with all company policies as outlined in the Warehouse Orientation Packet
• Support continuous improvement through training and process enhancements
• Comply with all applicable elements of the Company Quality Management System
• Maintain a clean, safe, and organized work area

ESSENTIAL DUTIES and RESPONSIBILITIES (ICC Only). Other duties may be assigned.

• Follow 5S principles to maintain a clean, safe, and organized work environment
• Participate in company sponsored training and process improvement initiatives
• Comply with all ICC policies as outlined in the ICC Employee Handbook
• Support continuous improvement efforts through training and operational enhancements
• Comply with all applicable elements of the ICC Quality Management System

EDUCATION and EXPERIENCE:

• High school diploma or equivalent required
• Up to six months of warehouse or related experience preferred but not required
• Proficiency in basic math skills
• Working knowledge of spelling, grammar, and punctuation
• Basic computer skills including Microsoft Outlook and Excel

SKILLS AND REQUIREMENTS:

• (Heilind & DB Roberts) Must be a U.S. Person defined as: U.S. Citizen, Any individual granted U.S. permanent residence, granted status as a "protected person" under 8 U.S.C. 132b (a) (3); corporation/business/organization/group incorporated in the U.S under U.S law; or part of the U.S. government.
• (ICC) Must be a US Citizen due to Naval Contractual Agreements.
• Ability to learn and perform multiple tasks in a fast-paced team environment
• Ability to work independently and follow safety guidelines
• Ability to read and interpret documents such as customer routing guides and sales requirements
• Ability to write simple correspondence
• Ability to use electronic devices such as barcode scanners for material handling
• Strong interpersonal and communication skills
• Demonstrated problem solving ability
• Strong organizational and time management skills
• Attention to detail, adaptability, and dependability
• Ability to work effectively as part of a team

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodation may be provided to enable individuals to perform the essential functions of this job.

Must possess mobility to work in a standard warehouse setting and work with and around a variety of equipment, parts, and inventory, operate a motor vehicle and forklift (if position requires); strength, stamina, and mobility to perform medium physical work; Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. Ability to distinguish colors and color variation of physical parts and components, and in documentation such as work instructions and engineering drawings. Hearing and speech to communicate in person and over the telephone or radio. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator. Positions in this classification bend, stoop, kneel, reach, and climb to perform work. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds and heavier weights with the proper equipment.

WORKING CONDITIONS:

• The noise level in the work environment is usually moderate.
• This position is exposed to large moving equipment, including motorized pallet jacks, forklifts, lift trucks, and conveyor belts.
• ICC occasionally exposed to toxic or caustic chemicals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate connecting Components and Trek Connect - Divisions of Heilind Mil-Aero, LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. VEVRAA Federal Contractor

If this is a US based role the following applies. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you much be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e. 'Green Card Holder'), Political Asylee, or Refugee.

If this is a US based role the following applies. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you much be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e. 'Green Card Holder'), Political Asylee, or Refugee.

Heilind offers a comprehensive benefits package to all full time, regular employees located in the United States which include:

• Comprehensive medical, dental and vision
• Vacation, sick time and holidays
• Accident, life, disability and critical illness insurance
• 401k retirement program with match
• Wellness programs
• Tuition reimbursement
• Referral bonuses
• Employee discount program
• Pet insurance
• And the day off for your birthday!

Heilind offers a comprehensive benefits package to all full time, regular employees located in the United States which include:

• Comprehensive medical, dental and vision
• Vacation, sick time and holidays
• Accident, life, disability and critical illness insurance
• 401k retirement program with match
• Wellness programs
• Tuition reimbursement
• Referral bonuses
• Employee discount program
• Pet insurance
• And the day off for your birthday!