Title: Warehouse Customer Service RepresentativeLocation: Pasadena, TXWho we are:Voted one of the Nation's Best and Brightest Companies to Work for, Kuraray America, Inc. (KAI) is a global leader in specialty chemical, fiber, and resin production. With top-of-the-line research and production facilities and a vast network of supplies from around the world, Kuraray leads the industry in specialty dental, fiber, resin, and elastomer products. Kuraray America is a wholly owned subsidiary of Kuraray Company, Ltd. Based in Tokyo, Japan. Kuraray has operations in 32 countries and employs more than 12,000 employees, including over 800 in the United States.Why Kuraray:Kuraray is building a better tomorrow, today. Our team members are dedicated to expanding our business with committed professionals who share essential values such as integrity, excellence, teamwork, and accountability.As a part of Kuraray America, Inc., our team shares the advantages of working for the leader in specialty chemicals, resins, and fibers. Our international presence and resources allow us to be a world-leading innovator in the industries we service. Yet, despite our size, our people are more than just a number. As a new team member, you can expect to earn responsibility quickly. Our commitment to our people is visible in our comprehensive benefits package. As a Kuraray team member, you will have the opportunity to enjoy competitive salaries and benefits, incentive opportunities, and an excellent work environment.Position Summary: The Warehouse Customer Service Representative supports daily warehouse operations by ensuring the timely and accurate processing of customer orders, shipping documentation, labeling, dock scheduling, and inventory related administrative tasks. This role plays a critical part in elevating the customer experience through precise order execution, clear communication, and dependable service delivery.The Warehouse Customer Service Representative works closely with the CSR Supervisor, Facility/Warehouse Manager, warehouse contractor, and cross-functional partners, including Customer Service, Logistics, Product Management, and HS&E, to ensure seamless coordination between office and warehouse activities. The position requires strong attention to detail, excellent communication skills, and a commitment to safety, accuracy, and Responsible Care valuesResponsibilities:Order Processing & DocumentationPrepare and release daily order packets, including pick tickets, labels, staging instructions, packing pouches, and shipment documentation.Ensure accuracy in all order entries, label creation, SKU/lot details, quantities, and special instructions.Maintain accurate and timely updates in SAP, WMS, Visitrak and/or other order management systems.Coordinate order flow with warehouse operations to ensure timely picking, staging, and loading.Dock Scheduling & Driver SupportSchedule docks based on outbound and inbound requirements, export cutoffs, and operational capacity.Manage driver check-in/checkout processes, ensure accurate documentation, and communicate loading instructions.Serve as point of contact for carriers, drayage providers, and freight forwarders regarding appointment times, delays, and documentation needs.Monitor warehouse shipment and delivery schedules and update corporate CSR teams dailyInventory & Record ManagementSupport cycle counts and quarterly physical inventory activities by preparing documentation, recording results, and communicating discrepancies.Maintain compliant recordkeeping for shipments, photos, export documentation, OS&D reports, and inventory adjustments.Assist with reconciliation of counts, identification of discrepancies, and documentation required for root cause analysis.Sample Order Creation & ShipmentProcess and prepare sample orders, including material selection, labeling, documentation, and packaging.Maintain an accurate and organized sample storage area.Coordinate sample shipments with carriers or internal teams to ensure timely delivery and accurate tracking.Customer Service & CommunicationProvide timely, professional communication to internal partners such as Customer Service, Sales, Product Management, and Logistics.Respond promptly to order related questions, documentation needs, and status requests.Support rapid resolution of issues such as missing documents, shipment delays, order changes, or discrepancies.Help uphold Kuraray's commitment to delivering a superior customer experience through accuracy, responsiveness, and proactive coordination.Administrative & Compliance SupportMaintain logs, trackers, and required documentation for training records, SOP acknowledgments, and compliance programs.Support the CSR Supervisor in maintaining SOPs, work instructions, and administrative workflows.Follow all Responsible Care, HS&E, ISO 9001/14001, and site-specific requirements for documentation, data accuracy, and safe work practices.Assist with visitor sign‑in, front‑office duties, and general administrative tasks when neededThis role is 100% onsite in a warehouse setting. Minimum Qualifications:High school diploma or GED required; Associate degree in Business, Supply Chain, or related field preferred.Minimum of three years of experience in customer service, administrative support, warehousing, logistics, or order processing.Proficiency with Microsoft Office (Excel, Outlook, Teams) and comfort with ERP/WMS systems; SAP experience strongly preferred.Strong communication skills with the ability to work in a fast‑paced environment.High attention to detail and strong organizational skills.Ability to multitask, prioritize, and meet deadlines with accuracy.Commitment to safety, quality, and compliance.Candidates must have a valid driver's license.Competencies:Customer Focus Building strong customer relationships and delivering customer-centric solutions.Business Insight Applying knowledge of business and the marketplace to advance the organization's goals.Cultivates Innovation Creating new and better ways for the organization to be successful.Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Ensures Accountability Holding self and others accountable to meet commitments.Drives Results Consistently achieving results, even under tough circumstanceCollaborates Building partnerships and working collaboratively with others to meet shared objectives.Values Difference Recognizing the value that different perspectives and cultures bring to an organizationCommunicates Effectively Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Courage Stepping up to address difficult issues, saying what needs to be said.Instills Trust Gaining the confidence and trust of others through honesty, integrity, and authenticity.Situational Adaptability Adapting approach and demeanor in real time to match the shifting demands of different situations.We offer a competitive compensation package that includes base pay and an annual incentive. This program is designed to reward individual performance and align overall rewards with corporate and team performance.Our employees benefit from a robust healthcare package that includes wellness reimbursements, along with generous perks such as three weeks of paid time off, ten company holidays, paid parental leave, education reimbursement, and a matching 401k plan, among other offerings. Applicants must be authorized to work for ANY employer in the U.S.Learn more at kuraray.us.com/careers/ Kuraray America, Inc. is an Equal Employment Opportunity/disability/protected veteran status No third-party candidates accepted.
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