Savannah Logistics Group has an immediate need for a Warehouse Customer Service Representative. We have one of the best benefits packages in the industry to include health insurance, paid time off, 401k with company match, dental, vision, life and many other benefits. This is not just a job, it's a career with a growing family, faith-based owned and operated business. Come join our family! Our environment is team-oriented, fast-paced, and safety-focused.Summary: The Warehouse Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner. Warehouse Customer Service Representative Job Responsibilities:Interacts with customers by phone, email, or in person and receives orders or changes in serviceAdjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigationProcesses and inputs all customer orders and receipts. Runs stock reports to check for product availabilityGenerates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory recordsCoordinates special, last minute shipping requests with the transportation departments, expediting orders as necessaryTraces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing informationAssures proper invoicing of accounts by verifying computer generated invoicesMaintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient mannerReports customer feedback to management, including any signs of customer dissatisfactionActs as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changesPerforms paperwork associated with orders including the maintenance of customer filesPerforms clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the officeNotifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristicsWorks with management regarding product routing for customersOther duties as required and assigned Required Skills/Abilities: Excellent written and verbal communication skills.Excellent organizational and time management skills.PC literate with experience with Microsoft Outlook, Word, Google Docs/Sheets, Excel Education and Experience:High school diploma or GED (General Education Diploma) equivalencyMinimum 1 year related experience and/or trainingExperience with warehouse operating systems and warehouse management systems preferredAbility to write reports, business correspondenceAbility to effectively present information and respond to questions from groups of managers, customers, and co-workersAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formPhysical Requirements: Prolonged periods sitting at a desk and working on a computer inside office.Must be able to lift up to 25 pounds at times. The employee is occasionally exposed to moving mechanical parts and vehicles The employee may be occasionally exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.All offers are contingent upon criminal background check and drug screen.