Warehouse Lead Job Description

Job Title: Warehouse Lead
Reports To: Warehouse Manager / Operations Manager

Position Summary

The Warehouse Lead is responsible for overseeing daily warehouse operations, coordinating workflow, and supporting warehouse staff to ensure efficient receiving, inventory management, order fulfillment, and shipping activities. This role serves as a working lead, providing hands-on support while ensuring productivity, accuracy, safety, and quality standards are met.

Key Responsibilities

• Lead and support warehouse associates in daily receiving, picking, packing, shipping, and inventory activities.
• Assign tasks and monitor workflow to ensure productivity and operational goals are achieved.
• Train, onboard, and mentor new employees on warehouse procedures, safety practices, and company standards.
• Coordinate inbound and outbound shipments, ensuring accurate and timely processing of orders.
• Monitor inventory levels and perform cycle counts to maintain inventory accuracy.
• Investigate and resolve inventory discrepancies, shipment issues, and operational challenges.
• Operate forklifts, pallet jacks, and other warehouse equipment as needed.
• Ensure compliance with OSHA regulations and warehouse safety procedures.
• Maintain a clean, organized, and safe warehouse environment.
• Assist with scheduling, workload planning, and prioritization of daily warehouse activities.
• Communicate effectively with management, customer service, purchasing, and transportation teams.
• Track and report key performance indicators, productivity metrics, and operational concerns.
• Support continuous improvement initiatives to enhance efficiency and accuracy.
• Assist with returns processing, quality inspections, and special projects as assigned.

Qualifications

• 2+ years of warehouse experience, including lead or supervisory responsibilities preferred.
• Experience with inventory control, receiving, shipping, and order fulfillment.
• Ability to operate forklifts and warehouse equipment safely (certification preferred).
• Familiarity with warehouse management systems (WMS), ERP systems, and Microsoft Office.
• Strong leadership, communication, and problem-solving skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• High attention to detail and commitment to accuracy.

Physical Requirements

• Ability to stand, walk, bend, and lift throughout the shift.
• Frequently lift and move items up to 50 pounds.
• Ability to work in a warehouse environment with varying temperatures.

Preferred Skills

• Inventory management and cycle counting
• Team leadership and employee training
• Shipping and receiving operations
• Forklift operation
• Quality control and process improvement
• Warehouse Management Systems (WMS)
• Microsoft Excel and data entry