Warehouse Operations Coordinator I

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

The Client Services Coordinator / Customer Service Representative is on a team that will handle the day

to-day administrative tasks and have a complete understanding of the operating systems including order

processing, scheduling, handling inventory management tasks, data setup, reporting, telephone, and

email support. Fun and fast paced job!

This person will sit onsite in our Newnan, GA Warehouse.

Responsibilities

• Serve as contact for client and customer inquiries, orders and issue resolution through various

communication channels. Ensures that all inquiries are handled and documented in a timely and

professional manner

• Liaison between InComm departments and 3pl client contacts or end customer. Often interfacing

with all departments to ensure deliverables are being completed on time and within SLAs.

• Ensures Client satisfaction by preventing occurrences of nonconformities. Typically, the 1st

escalation point; troubleshoots and resolves potential Client concerns, proactively identifies risk

and uses the escalation protocol to communicate as required

• Proactively generates continuous improvement ideas including improved efficiencies and cost

savings and ensures that most efficient processes are used.

• This position will have a general understanding of Client requirements. Updates internal

stakeholders to risk, potential opportunities, out of scope requests etc.

• The position will be trained in multiple areas to support redundancies are in place to service the

client.

• This position will also be able to demonstrate knowledge of products and services provided to

client and communicate as such.

• All other duties as assigned.

Qualifications

• Associate or bachelor's degree preferred.
• Minimum 1-year experience in customer service environment.
• Ability to handle tasks requiring attention to detail.
• Ability to learn new systems.
• Ability to work in a fast-paced, high output environment.
• Ability to multitask and prioritize job tasks.
• Ability to work independently and in a team environment.
• Strong written and verbal communication skills.
• Accurate data entry and spelling skills.
• Strong general computer skills including MS Office Suite.
• Professional appearance and demeanor.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

• This position is eligible for the Employee Referral Bonus Program - Tier I

#LI-LW1

• Associate or bachelor's degree preferred.
• Minimum 1-year experience in customer service environment.
• Ability to handle tasks requiring attention to detail.
• Ability to learn new systems.
• Ability to work in a fast-paced, high output environment.
• Ability to multitask and prioritize job tasks.
• Ability to work independently and in a team environment.
• Strong written and verbal communication skills.
• Accurate data entry and spelling skills.
• Strong general computer skills including MS Office Suite.
• Professional appearance and demeanor.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

• This position is eligible for the Employee Referral Bonus Program - Tier I

#LI-LW1

• Serve as contact for client and customer inquiries, orders and issue resolution through various

communication channels. Ensures that all inquiries are handled and documented in a timely and

professional manner

• Liaison between InComm departments and 3pl client contacts or end customer. Often interfacing

with all departments to ensure deliverables are being completed on time and within SLAs.

• Ensures Client satisfaction by preventing occurrences of nonconformities. Typically, the 1st

escalation point; troubleshoots and resolves potential Client concerns, proactively identifies risk

and uses the escalation protocol to communicate as required

• Proactively generates continuous improvement ideas including improved efficiencies and cost

savings and ensures that most efficient processes are used.

• This position will have a general understanding of Client requirements. Updates internal

stakeholders to risk, potential opportunities, out of scope requests etc.

• The position will be trained in multiple areas to support redundancies are in place to service the

client.

• This position will also be able to demonstrate knowledge of products and services provided to

client and communicate as such.

• All other duties as assigned.