Warehouse Operations Manager

Position Overview

Givens is seeking an experienced Warehouse Operations Manager to oversee daily warehouse operations at our Chesapeake facility. This position is responsible for managing warehouse personnel, maintaining operational efficiency, ensuring inventory accuracy, and meeting customer expectations.

The ideal candidate is a hands-on leader with experience managing warehouse teams in a fast-paced distribution or third-party logistics (3PL) environment. This individual must be comfortable managing multiple priorities, resolving operational challenges, and holding teams accountable for performance, safety, and productivity.

Key Responsibilities

• Oversee daily warehouse operations, including shipping, receiving, inventory control, and order fulfillment.
• Manage, train, and develop warehouse supervisors, leads, and associates.
• Plan daily staffing and labor requirements based on workload and customer demands.
• Monitor operational productivity, labor costs, inventory accuracy, and key performance indicators (KPIs).
• Ensure customer orders are processed accurately and within required deadlines.
• Work closely with customers, transportation providers, and internal departments to coordinate daily operations.
• Identify opportunities to improve warehouse processes, efficiency, and overall performance.
• Utilize warehouse management systems (WMS) to monitor inventory, track shipments, and resolve discrepancies.
• Ensure compliance with company safety policies, OSHA requirements, and established operating procedures.
• Investigate and resolve operational issues, customer concerns, and inventory discrepancies.
• Maintain accurate operational records, reports, and documentation.
• Conduct employee performance evaluations, provide coaching, and address performance concerns.
• Support continuous improvement initiatives and assist with implementing new customer accounts and operational processes.

Qualifications

• Minimum 3–5 years of warehouse or distribution operations experience.
• Previous experience supervising or managing warehouse employees required.
• Experience in third-party logistics (3PL), warehousing, or distribution preferred.
• Strong understanding of shipping, receiving, inventory management, and warehouse operations.
• Experience working with warehouse management systems (WMS).
• Ability to manage labor, productivity, and operational performance.
• Strong leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple customer accounts.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Ability to work a flexible schedule based on operational needs.