Warehouse Operations Manager

Company Overview

dreamGEAR is a leading manufacturer and supplier of retro video game devices and gaming accessories, serving a network of distributors and retailers throughout North America, Europe, and Asia. Our headquarters and primary distribution center is located in Torrance, California.

Position Overview

The Warehouse Operations Manager reports to senior management and is responsible for overseeing warehouse, inventory, shipping, and distribution operations to ensure customer satisfaction, operational efficiency, inventory accuracy, and timely delivery of customer orders.

This position manages warehouse and shipping personnel while coordinating transportation, customer distribution requirements, inventory control, and related logistics activities. The Warehouse Operations Manager works cross-functionally with Sales, Accounting, Customer Service, and external logistics partners.

Responsibilities

• Oversee daily warehouse, inventory, receiving, fulfillment, and shipping operations.
• Manage warehouse resources, staffing, scheduling, employee development, and performance.
• Maintain inventory accuracy, cycle count programs, inventory controls, and ERP transactions, including SAGE 100 system functionality and operational reporting.
• Oversee transportation and logistics activities, including parcel, LTL, FTL, carrier coordination, freight procurement, shipment scheduling, and delivery performance.
• Ensure compliance with customer-specific routing guides, retail partner portals, shipping documentation, labelling, and transportation standards.
• Manage operational aspects of EDI, ASN, shipping systems, customer portals, and related ERP integrations.
• Coordinate freight documentation, shipment tracking, POD management, freight claims, carrier disputes, and transportation-related investigations and financial recovery.
• Oversee customer returns, RMA processing, inventory inspections, adjustments, and product disposition.
• Support domestic and international shipping requirements, including applicable lithium battery shipping documentation and IATA compliance.
• Monitor warehouse, shipping, inventory, and transportation performance through operational reporting, KPIs, and root-cause analysis.
• Identify opportunities to reduce operational costs, improve productivity, enhance transportation efficiency, and streamline warehouse and administrative processes.
• Ensure compliance with company policies, safety standards, housekeeping requirements, and applicable government regulations.
• Perform additional related responsibilities as necessary to support the needs of the company and its customers.

Basic Qualifications / Experience

• Minimum of 5 years of experience in warehouse, distribution, or logistics operations.
• Minimum of 3 years of supervisory or management experience, preferably within manufacturing or retail distribution.
• Experience with warehouse management, inventory control, transportation, and shipping operations.
• ERP system experience, preferably SAGE 100, along with general PC and Microsoft Office proficiency.
• Knowledge of retail distribution requirements, routing guides, transportation compliance, and shipping documentation.
• Experience with retailer routing guides and compliance requirements.
• Proficiency in retail partner portals and order management.
• Experience generating shipping labels and shipment documentation.
• Knowledge of ASN creation and transmission.
• Transportation, carrier, and shipment coordination experience
• Inventory control and accuracy management
• Ensures compliance with retailer-specific shipping requirements
• Coordinates timely order routing, labeling, and fulfillment
• Strong leadership, communication, organizational, analytical, and problem-solving skills.
• Demonstrated ability to develop employees, manage operational priorities, and lead continuous improvement initiatives.
• Strong project management and cross-functional coordination skills.
• Associate degree in Business or equivalent warehouse management experience preferred.
• Bachelor's degree in Business, Industrial Management, or a related field preferred.
• Bilingual Spanish/English preferred.