Warehouse Supervisor (Exempt)
Position Description
The Supervisor II – Warehouse Operations is a hands-on leadership role responsible for managing the daily activities of a warehouse team. This role directly supervises associates and lead associates, providing guidance, coaching, and performance oversight. The Supervisor ensures efficient and accurate warehouse operations, including receiving, storage, inventory management, order fulfillment, and shipping, while enforcing compliance with Standard Operating Procedures (SOPs) and safety regulations. Additional responsibilities include optimizing warehouse layout, overseeing inventory accuracy, monitoring system usage, coordinating with carriers, and reporting team performance and operational issues to management.
Responsibilities
Team Supervision and Leadership:
- Directly supervise a team of Warehouse Operations Associates and Lead Associates.
- Provide daily guidance, support, and direction to team members in all aspects of warehouse operations, including receiving, storage, inventory management, order fulfillment, and shipping.
- Monitor individual and team performance against established targets and KPIs.
- Foster a positive and collaborative work environment within the team.
- Conduct regular team meetings to communicate updates, address issues, and reinforce best practices.
- Assist in training new team members and provide ongoing coaching and development, particularly in safety procedures and operational efficiency.
Daily Operations Management:
- Oversee the daily processing of warehouse activities, ensuring all steps are completed accurately and on time.
- Ensure the team adheres to all established Standard Operating Procedures (SOPs) for warehouse operations.
- Monitor and ensure accurate and timely data entry into relevant systems, including Warehouse Management Systems (WMS).
- Oversee the receiving, storage, picking, packing, and shipping of goods.
- Coordinate with carriers, transportation providers, and other stakeholders to ensure smooth flow of goods.
- Resolve routine operational issues and escalate complex problems to the Assistant Manager.
Warehouse Management and Optimization:
- Ensure the efficient use of Warehouse Management Systems (WMS) by the team.
- Oversee accurate inventory control and management within the team's area of responsibility.
- Optimize space utilization and warehouse layout within the team's area of responsibility.
- Ensure the proper handling and use of warehouse equipment.
Compliance and Safety:
- Ensure the team adheres to all relevant safety regulations (e.g., OSHA) and security procedures.
- Enforce safety policies and procedures to minimize accidents and ensure a safe work environment.
- Oversee proper handling of materials and equipment.
Reporting and Communication:
- Provide regular updates to the Assistant Manager on team performance, operational issues, and potential risks.
- Maintain accurate records and reports as required.
Qualifications: Supervisor II- Operations
- Associate's degree or equivalent work experience in Logistics, Supply Chain Management, or a related field.
- Minimum of 5 years of experience in warehouse operations.
- Previous experience in a lead or supervisory role is preferred.
- Solid understanding of warehouse management principles and procedures.
- Familiarity with warehouse management systems (WMS).
- Good communication, interpersonal, and problem-solving skills.
- Strong organizational and time management skills, with the ability to prioritize and delegate tasks.
- Proficiency in using relevant logistics software and systems.
Preferred Qualifications
- Certification in warehouse management (e.g., Certified in Production and Inventory Management - CPIM).
- Knowledge of specific warehouse equipment and handling procedures.
- Familiarity with Lean and Six Sigma methodologies.