AMC Health delivers advanced Virtual Care and Remote Patient Monitoring (RPM) solutions that connect patients and care teams in real time.
The Warehouse Technician plays a critical role in ensuring patients receive accurate, fully configured, and high-quality telehealth equipment. This role is responsible for device preparation, configuration, troubleshooting, inventory management, and shipping/receiving operations in a fast-paced, high-volume environment supporting patient care.
Key Responsibilities
Device Preparation & Configuration
- Prepare and configure telehealth devices, ensuring correct software versions and updates are applied
- Test all equipment for functionality prior to shipment
- Troubleshoot device issues and perform root cause analysis as needed
- Maintain accuracy and quality control standards for all prepared kits
Kit Assembly & Fulfillment
- Assemble patient kits with all required components
- Scan, label, and package equipment in accordance with company protocols
- Ensure timely and accurate order fulfillment aligned with service-level expectations
Shipping, Receiving & Inventory
- Process inbound and outbound shipments, including verification and documentation
- Maintain inventory accuracy through tracking systems and cycle counts
- Assist with stock organization and inventory replenishment
Sanitization & Compliance
- Perform device cleaning and sanitization in accordance with healthcare standards
- Ensure all processes align with company quality, safety, and regulatory requirements
Warehouse Operations
- Maintain a clean, organized, and safe work environment
- Support general warehouse duties as needed
- Collaborate with cross-functional teams to resolve operational issues
Performance Expectations
- Maintain high accuracy in kit preparation and order fulfillment
- Meet daily/weekly productivity targets
- Demonstrate reliability and strong attendance
- Support team efficiency and continuous process improvement
Qualifications
Required
- High school diploma or equivalent
- 1+ year experience in warehouse, logistics, or technical support environment preferred
- Basic computer proficiency (Microsoft Office, device navigation, web-based systems)
- Strong attention to detail and organizational skills
- Ability to work independently in a fast-paced environment
Preferred
- Experience with mobile devices, hardware troubleshooting, or technical setup
- Familiarity with inventory systems or warehouse management tools
- CompTIA A+ certification (preferred but not required)
Core Competencies
- Accountability and reliability
- Attention to detail and accuracy
- Problem-solving and troubleshooting
- Customer-focused mindset (understanding patient impact)
- Team collaboration
Physical Requirements
- Ability to lift up to 50 lbs
- Frequent standing, walking, and use of hands for handling equipment
- Ability to perform repetitive tasks
- Visual ability to inspect devices and packaging
Work Environment
- Warehouse setting with moderate noise levels
- Fast-paced, production-driven environment
Compensation & Benefits
- Competitive hourly pay: $18.00 – $22.00/hour
- 401(k) with company match
- Medical, dental, and vision insurance
- Life insurance
- Paid time off
Equal Opportunity Employer
AMC Health is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.