UNDERSTANDING
Traffic Coordinators are essential for production materials, warehouse operations and finished products for our valued customers. Through rigorous training, they are responsible for managing Transportation related task daily including coordination of inbound vendor shipments and outbound customer shipments, yard/dock door trailer positioning, freight rating, carrier routing, shipment tracking, trouble shooting, freight bill audits, freight claims detail resource., business needs, customer, and vendor requirements.
SCOPE
This team member supports all operational and sales areas of the business responsible to arrange and manage transportation timely and efficiently. The traffic coordinators are problem solvers applying their critical thinking skills to manage multiple tasks and unforeseen challenges. They work in tandem with their teammates and other responsible areas to achieve company goals and objectives of being the World's Best.
CORE VALUES
Our 5 Core Values are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run.
- Own It
- Hustle and Refuse to Settle
- Love People
- Act for the Greater Good
- Find a way
RESPONSIBILITIES
- Reviews and updates shipment released reports in WMS (Netsuite), and third party TMS
- Analyze shipment characteristics to help determine shipping freight mode, parcel, LTL, Partial and full TL
- Calculate freight rates and options for all modes
- Select the best choice carrier solutions (all freight modes) that fulfills the service needs and requirements with the most competitive rates.
- Schedule direct or through third party MTS carrier or customer pickup and delivery appointments outbound and inbound
- Updates outbound shipping Calendars
- Tenders' shipments direct or through third party MTS to selected carrier through systems portal or email communications
- Properly records all outbound shipments in WMS and third party TMS
- Follow up with carriers direct or third-party MTS and or customers as needed on pending pickups
- Trouble shoot shipment issues including delays, damages, lost, reconsignments, etc.
- Assist claims department with needed documents, related service issues, etc.
- Validate as needed carrier freight rate or service disputes
- Dispatch company driver or sourced dedicated house carrier on needed local pickup, delivery or yard/dock trailer moves
- Ensures all customer specific shipping and documentation requirements are met
- Coordinates with customer service as needed regarding scheduling, carrier selections, delivery times and product, freight costs or other transportation related request
- Informs customers when truck collect orders are ready
- Checks freight bills as requested for accuracy and assists accounting with approvals
- Ensure all related system transactions are completed accurately
- Coordinates with warehouse and carriers to help ensure all truck orders are shipped in a timely manner
- Responsible for follow up with vendors on all late POs into Primary & DC warehouses.
- Responsible for follow up with Customers (routed) on all late SOs picking up from Primary or DC
- Maintain a clean and safe work environment
- Comply with all company Quality, HACCP, GMP and Food Safety Standards
- Other duties as assigned.
REQUIREMENTS
- Read, write, and speak English
- Excellent attention to detail
- Basic computer skills
- Basic math skills-add, subtract, multiply and divide
- Excellent interpersonal skills-must be a team player
- Must have an excellent work ethic and be a self-starter
- Good verbal and written communication skills
- Ability to lift up-to fifty pounds
- Must be able to stand for extended periods of time
- Knowledge and experience in Netsuite WMS, TMS, Microsoft Office software
- Data entry experience preferred
- HACCP and GMP training
- Basic knowledge or understanding of a manufacturing environment
- Knowledgeable in fundamental commercial transportation, carrier freight rates, routing, and freight cost negotiations.
- Regular and timely attendance
EDUCATION
- Must have a High School Diploma or a G.E.D.