Warranty Assistant

POSITION SUMMARY

Performs all activities relative to the warranty claims process.

ROLE AND RESPONSIBILITIES

• Analyzes claims to determine warranty eligibility and submits information to manufacturer for

reimbursement consideration

• Codes warranty claims accurately and efficiently to ensure a high claim acceptance rate
• Maintains accurate records of all warranty claims with manufacturer credit statements and documents all

claims activity

• Reconciles outstanding warranty claims with manufacturer credit statements and documents all claims

activity

• Investigates outstanding claims and submits an appeal to manufacturers for payment when necessary
• Confers with various departments and manufacturers in order to complete the warranty claims process
• Establishes and maintains positive working relationships
• Updates warranty department manuals as needed and suggests process improvements
• Receives and carries out instructions
• Maintains regular and predictable attendance
• Performs other duties as assigned.

REQUIRED SKILLS/ABILITIES

• Excellent verbal and written communication skills
• Possess ability to react to changing priorities and deadlines
• Proficient with Microsoft Office Suite or related software

QUALIFICATIONS AND EDUCATION REQUIREMENTS

High school diploma or general education degree (GED); or one to six months related experience and/or

training; or equivalent combination of education and expertise.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 35 lbs. at times

Monday - Friday 7am to 4pm