Warranty Manager

At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group."> Warranty Manager-Dobbs Peterbilt-Corporate - Sumner

Warranty Manager

At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group.

Corporate - Sumner

Dobbs Peterbilt

https://www.dobbspeterbilt.com/default.htm

keywords: position summary,claims,communication,warranty,required qualifications,skills,desired

Full-time

$65,000.00 - $85,000.00 Annually

Overview:

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies - Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

General Job Description

This position will be responsible for processing warranty claims for repair services and requests for repair services. This position will also be responsible for working with vendors and Warranty Administrators to ensure timely filing and collecting of all claims.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

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Responsibilities:

• Process warranty repair orders to obtain maximum recovery of revenue from vendor.
• Work with service personnel to resolve issues to obtain maximum recovery of revenue from claims.
• Ensure all claims are filed promptly and accurately.
• Communicate to Service and Parts Departments the proper time to process cores and other parts being held as a result of a warranty repair.
• Work with all OEM and vendors in a professional fashion to maintain a good working relationship.
• Work with vendors and Warranty Administrators to ensure Warranty Recovery Rate and Warranty Daily Outstanding Sales Rate is within target levels.
• Work with OEM's, Warranty Administrators, and managers to ensure Warranty ROs are closed timely.

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Requirements:

• 18 years of age.
• 1 year of entry-level heavy-duty truck repair experience.

Desired Job Qualifications

• High school graduate, GED, or 1 year of work experience.
• Accounts Receivable experience.
• Commitment and desire to learn medium and heavy-duty truck repair trade.
• Intermediate to advanced knowledge of Microsoft Excel, Word, and Outlook.
• Strong organization, communication, managerial, and leadership skills.

Mental Capability Requirements

• Comprehension: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.
• Organization: Ability to organize and prioritize work schedules of others on long-term basis.
• Reasoning & Decision Making: Ability to make decisions with significant impact on department's credibility, operations, and services.
• Communication: Ability to formulate complex and comprehensive materials, such as legal documents, authoritative reports, official publications of major scope and impacts, and make formal presentations.
• Mathematics: Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus. 

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, high and precarious places, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is occasionally loud.

Common Expectations of Performance for all Employees

The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork, and Feedback to Others

• Contribute to a work environment that is based on trust and respect.
• Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
• Suggest ways to improve the efficiency of conducting their job duties.
• Promote continuous improvement and change to support company growth.
• Mentor others unselfishly.
• Give credit where it's due.

Company Loyal Policies and Work Ethic

• Adhere to the policies contained in the Employee Handbook.
• Adhere to the Company's Employee Conduct Policy.
• Support management decisions toward meeting company goals.
• Be open and receptive to new ideas, regardless of their origin.
• Make prudent decisions, which are based on the best interest of the Company and its long-term future.

Salary Description

$65,000.00 - $85,000.00 Annually

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