Water Customer Services Rep,

Water Customer Services Rep,

Salary

$41,600.00 - $63,917.00 Annually

Location

Kitchen Ops Center 2602 S. Elm-Eugene St Greensboro, NC

Job Type

Active Full-Time

Job Number

05594

Department

Water Resources

Opening Date

10/30/2026

Closing Date

11/28/2026 11:59 PM Eastern

• Description
• Questions

Welcome to the City of Greensboro. As an employer of choice, the City of Greensboro is committed to providing our employees with meaningful careers, competitive benefits, wellness resources, and programs designed to support their professional and personal well-being.

Discover what it's like to build your career with the City and learn more about the many benefits of being a City employee. Click Here to explore life at the City of Greensboro.

Description

Join Our Team as a Water Customer Service Representative!

As a Water Customer Service Representative, youll be the first point of contact for residents needing assistance with their water services. Your friendly and helpful approach will ensure that customers feel supported, heard, and informed about City services. Youll play a crucial role in handling service requests, answering questions, and providing information that helps people navigate essential services in our community.

The City of Greensboro is dedicated to partnering with our community to create a thriving, inclusive city that offers a high quality of life for all residents. Every action we take is guided by our commitment to public trust, integrity, and our shared vision for Greensboros future.

Compensation and Benefits:

Estimated Hiring Salary Range: $41,600.00 - $46,998.00. Full Salary Range: 41,600.00. - $63,917.00

Annually

Benefits:

The City of Greensboro offers an outstanding benefits package that supports your well-being.

Learn more Here

Work Schedule:

Monday-Friday 8:00 am - 5:00 pm

Why You'll Love Working With Us:

Working with the City of Greensboro means being part of a team committed to enhancing the lives of our residents and building a community where everyone thrives.

We offer:

• Professional Growth: Opportunities to learn, grow, and advance in a supportive environment.
• Impactful Work: A chance to make a real difference in your community.
• Inclusive Environment: A workplace where your voice and contributions matter.

What You'll Do:

• Engage with Customers: Assist walk-in customers and answer phone calls, providing clear and accurate information about water resources, billing, and other City services.
• Handle Service Requests: Accurately input new account information into our Customer Information System (enQuesta) to ensure smooth, accurate billing processes.
• Problem-Solve with Care: Navigate challenging conversations with empathy and patience, demonstrating strong customer service skills even during disruptive situations.
• Maintain Accounts: Update and manage the NSF (non-sufficient funds) database, following up with customers on missed payments and handling account-related issues respectfully and effectively.

What You Bring

• A natural ability to connect with people, offering a friendly, patient, and solutions-oriented approach.
• Comfort with technology to ensure information is recorded accurately and securely.
• A commitment to fostering trust and providing outstanding service to our community members, even during challenging conversations.
• An eye for detail and the ability to navigate customer accounts, inquiries, and payments with accuracy and care.

Are you ready to join a team that values service, community, and collaboration?

Apply today to be a part of Greensboro's mission

This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA)

Qualifications

Minimum Qualifications:

• High School Diploma or GED

• "OR" an equivalency of 3 years of education plus 5 years of directly related work experience in a utility environment

• 1+ years of customer service experience in a utility contact environment (i.e., Electric Company, Gas Company and/or telephone company, contact center)

• Experience in Microsoft Office Applications

Preferred Qualifications:

• Bilingual
• Experience working with a utility billing application such as EnQuesta or a related system
• 3 years experience working in a utility environment (Electric, Gas, and/or Telephone company)

01

What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED.

• Not Applicable
• High School Diploma / GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree

02

Are you Bi-lingual?

• Yes
• No

03

If you indicated that you are bi-lingual, please list all languages spoken fluently below.

04

How many years of customer service experience working in a utility environment (i.e.. Electric Company, Gas Company, and/or telephone company) do you possess? Experience must also be reflected in the duties/work section of the application.

• No experience
• Less than one year experience
• 1 or more years experience, but less than 3 years experience
• 3 -4 years of experience
• 5 or more years of experience

05

Briefly describe your experience working in customer service experience working in a utility environment (i.e.. Electric Company, Gas Company, and/or telephone company). If "No experience" please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed, experience must also be clearly stated in the Employment / Work History section of your employment application.

06

Do you have experience with Microsoft Office (i.e. Word, Excel, Powerpoint, Access and/or Outlook) If so, please select all areas you have experience with.

• No experience
• Word
• Excel
• PowerPoint
• Outlook
• Access

07

Do you have experience working with EnQuesta or related utility billing software?

• Yes
• No

08

Briefly describe your experience working with the Utility Billing Software EnQuesta or related system. If you selected "No experience" please type Not Applicable or N/A.

Required Question

Employer City of Greensboro

Address 300 West Washington Street

Greensboro, North Carolina, 27401

Website http://www.greensboro-nc.gov