Wealth Management Operations Specialist

Position Summary:

Effectively and efficiently process trades and disbursements while providing outstanding customer service and keeping the customer at the forefront of all decisions being made. Input and process all transactions and trades. Balance and reconcile all accounts to the Trust Accounting system. Coordinate online services for customers. Monitor cash transactions and process fees throughout the Wealth Management department. Process the receipt and disbursement of assets for new and closing accounts. Update and maintain the Wealth Management Operations policies and procedures. Support functions within the Wealth Management Operations team. Communicate well; own expectations and consequences.

In addition, our FIRST Values apply to all teammates without exception.

FIRST Values

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.

Who we are:

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.

The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.

Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.

Although banking has evolved over the years, our mission and values have not and will not change.

What will you do:

Accountabilities

Account Setup & Maintenance

Open new accounts within the department and perform maintenance on accounts as necessary. Responsible for any required forms, documentation, approvals, and related communication to meet high standard of service. Ensure compliance with established policies and procedures, applicable laws, regulations, etc.

• Prepare proper documentation for account opening and account transfer
• Initiate and complete open new account on Trust Accounting System
• Independently verify settings for accuracy on Trust Accounting System and documentation required to open account.

Process: Trades, Transactions and Payments

Input transactions or trades on Trust Account System. Update or setup assets as applicable. Monitor for incoming wires and process payments.

• Process daily settlement with asset custodians by posting income, processing trades/sweep and performing reconciliation.
• Input and ready bills and tax payments to be paid, generate payment and complete payment process.
• Setup new assets and update as applicable
• Provide support to clients with Wealth Management Online Account Access.

Growth Mindset

Drive continuous growth by actively seeking learning opportunities to advance skillset, embrace a culture of continuous improvement and collaboration for department success, while enthusiastically pursuing ways to achieve defined growth goals.

• Solicit, welcome and implement feedback from leaders, peers, COI's and clients as a means to remain coachable, recognizing there is always room for growth and improvement,
• Regularly contribute ideas for process improvements
• Proactively apply new skills and insights from learning experiences to daily tasks, adjusting approaches to improve outcomes and efficiency.
• Approach obstacles as learning opportunities, work collaboratively to identify solutions and adjust strategies as needed.
• Volunteer for new tasks or projects that enhance skillsets and provide additional value to the department.

Qualifications

High School Diploma or equivalent. One or more years of relevant work experience in banking or related setting, or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.

Skills and Abilities

• Ability to conduct relationships in a manner that ensures cooperation and positive results.
• Demonstrate a high degree of concern for professional and innovative customer service.
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to adapt to the needs of the organization and teammates.

Typical Physical Demands

Requires sitting, standing, bending, reaching, and some lifting. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office and/or clerical equipment. Requires normal range of hearing and vision. Accommodations may be made to enable an individual with a disability to perform the accountabilities of this position.

Teammate Statement of Understanding

This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Regular attendance is required in this job. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. The First National Bank in Sioux Falls is an Equal Opportunity Employer.