Web Chat Agent (Remote)

Schafer Manufacturing Co is a leading provider of high-quality products for industrial and commercial applications. With over 50 years of experience in the industry, we are dedicated to delivering reliable solutions to our customers. Our commitment to innovation, quality, and customer service sets us apart from the competition.

Job Description:

As a Web Chat Agent at Schafer Manufacturing Co, you will be responsible for providing exceptional customer service and support to our online customers. This is a remote position that requires strong communication skills and the ability to multitask effectively. The ideal candidate will have a proven track record of delivering excellent customer service and be comfortable working in a fast-paced environment.

Key Responsibilities:

• Engage with customers through online chat to answer questions, provide product information, and address any concerns
• Assist customers with placing orders, tracking shipments, and processing returns
• Maintain a positive and professional attitude when interacting with customers
• Work collaboratively with the sales and customer service teams to resolve customer issues
• Keep accurate records of customer interactions and transactions
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers
• Adhere to company guidelines and procedures for online customer interactions

Qualifications:

• Strong written communication skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in using online chat platforms and customer service software
• Excellent problem-solving skills and ability to think quickly on your feet
• High school diploma or equivalent required

If you are a customer service-oriented individual with a passion for helping others, we want to hear from you! Join the Schafer Manufacturing Co team and help us continue to deliver top-notch service to our valued customers.