Web Developer & Digital Banking Support Analyst

Web Developer & Digital Banking Support Analyst

LHH Recruitment Solutions is partnering with a well-established financial services organization to identify a Web Developer & Digital Banking Support Analyst for a contract-to-hire opportunity. This role is ideal for a technical professional who enjoys owning and supporting digital banking platforms, business applications, integrations, and web-based services while serving as a key resource for operational stability and continuous improvement.

This is not a traditional Software Engineer position. The ideal candidate will bring strong experience administering, configuring, supporting, troubleshooting, and optimizing digital banking and business application platforms within a banking, credit union, or financial services environment.

Location: San Francisco, CA (Hybrid)

Three days per week onsite. Remote candidates may be considered for exceptional experience.

Employment Type

Contract-to-Hire- $60-70/hr ($115-130k Salary Upon Conversion)

Position Overview

The Web Developer & Digital Banking Support Analyst is responsible for the administration, support, maintenance, enhancement, and operational ownership of digital banking platforms and related business applications. This individual will serve as a primary technical resource supporting online banking technologies, integrations, APIs, data management, reporting solutions, and web-based applications.

The role combines platform administration, application support, systems configuration, troubleshooting, vendor coordination, SQL development, reporting, and process automation. The successful candidate will work closely with business stakeholders, third-party vendors, and technology teams to ensure secure, reliable, and scalable digital services for both internal users and customers.

This position will also help support digital transformation initiatives, integration projects, reporting capabilities, and ongoing enhancements to online and mobile banking solutions.

Key Responsibilities

Digital Banking Platform Administration & Support

• Administer, configure, maintain, and support digital banking and online banking platforms.

• Manage user entitlements, system configurations, alerts, security settings, workflows, and platform enhancements.

• Troubleshoot production issues and coordinate resolution with internal teams and external vendors.

• Support platform upgrades, testing, releases, and system maintenance activities.

• Monitor application performance and identify opportunities for optimization and automation.

• Serve as a subject matter resource for digital banking functionality and operational support.

Application Support & Service Delivery

• Provide day-to-day support for business-critical applications and digital services.

• Manage and resolve user-reported issues through ticketing and support processes.

• Perform root cause analysis and coordinate defect remediation activities.

• Develop and maintain support documentation, procedures, knowledge articles, and troubleshooting guides.

• Collaborate with stakeholders to translate business needs into practical technical solutions.

Integrations, APIs & Web Technologies

• Support integrations between digital banking platforms, business applications, vendors, and internal systems.

• Assist with API configurations, troubleshooting, and ongoing administration.

• Work with REST APIs, JSON, XML, and related web technologies.

• Participate in automation initiatives, secure data exchange processes, and workflow improvements.

• Support websites, customer-facing applications, mobile banking services, and related digital platforms.

Data, Reporting & Analytics

• Develop SQL queries, reports, data extracts, and validation processes.

• Troubleshoot data discrepancies and support data integrity initiatives.

• Deliver operational and business reporting solutions to stakeholders.

• Support reporting and analytics initiatives designed to improve visibility into business performance and platform effectiveness.

• Assist with dashboard development and data-driven decision support.

Team Collaboration

• Partner with business leaders, operations teams, vendors, and technology stakeholders.

• Support modernization and continuous improvement initiatives across digital services.

• Assist with documentation, training, knowledge transfer, and process standardization efforts.

• Provide backup support across related application environments and technology platforms.

Required Qualifications

• 3+ years of experience supporting digital banking platforms, business applications, web technologies, or related technology environments.

• Hands-on experience administering and supporting online banking or digital banking platforms.

• Experience with platform configuration, troubleshooting, user administration, entitlements, alerts, testing, upgrades, and vendor management.

• Exposure to Q2 digital banking platforms or similar online banking platforms.

• Strong SQL development, querying, reporting, troubleshooting, and data validation experience.

• Experience supporting APIs, web services, integrations, and web-based applications.

• Knowledge of REST services, JSON, XML, and modern integration methods.

• Experience supporting production environments and resolving application issues in a service-oriented environment.

• Ability to analyze business requirements and translate them into technical solutions.

• Strong troubleshooting, documentation, communication, and problem-solving skills.

• Banking, credit union, or financial services technology experience required.

Preferred Qualifications

• Experience supporting the Q2 Digital Banking platform, including platform administration, configuration, and integrations.

• Experience with core banking platforms such as Corelation Keystone, Symitar, or similar environments.

• Familiarity with KeyBridge APIs and digital banking integrations.

• Power BI, business intelligence, and operational reporting experience.

• Experience with Jaspersoft reporting tools.

• SharePoint administration or development experience.

• Experience supporting SFTP processes and secure data exchange platforms.

• Knowledge of Python, JavaScript, Node.js, scripting, or automation technologies.

• Experience supporting mobile banking applications, websites, authentication services, and customer-facing digital solutions.

• Experience documenting technical procedures, interfaces, integrations, and support processes.

Ideal Candidate Profile

We are seeking a technical professional whose recent experience demonstrates ownership of digital banking platforms rather than software engineering-focused development work.

Successful candidates will typically have experience:

• Administering, configuring, and supporting online banking platforms.

• Managing integrations and vendor-supported applications.

• Troubleshooting production issues and supporting end users.

• Working closely with business stakeholders and operational teams.

• Supporting core banking systems and related technologies.

• Balancing technical expertise with strong customer service and communication skills.

Candidates with backgrounds centered primarily on application development or software engineering without substantial platform administration and operational support experience may be less aligned with the needs of this role.

What You'll Be Working On

• Digital banking enhancements and optimization initiatives.

• Online and mobile banking platform support.

• API and integration improvements.

• Application support and operational stability initiatives.

• Reporting and analytics solutions.

• Process automation and workflow improvements.

• Digital service enhancements resulting from organizational growth and platform modernization efforts.

Why Consider This Opportunity?

• High-impact role supporting critical digital banking technologies.

• Opportunity to influence platform strategy, support processes, and operational improvements.

• Exposure to digital banking, integrations, reporting, automation, and business applications.

• Strong potential for long-term conversion and career growth.

• Collaborative team environment with visibility across technology and business operations.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Pay Details: $60.00 to $70.00 per hour

Search managed by: Jeff Schweiger

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.