Web Maintenance Project Manager

Job Title: Web Maintenance Project Manager

Job Type: Full-Time

Compensation: $65,000 to $85,000 Annually + Bonus + Benefits

FLSA Status: Exempt

Division: Intero Studios

Reports To: Project Management Director

Location: Remote-first company with physical offices in San Diego, CA, Colorado Springs, CO, and Columbus, OH

The Digital Marketing Recruiters

Digital Marketing Recruiters has been in the digital marketing and recruitment space for over 25 years. We work with highly skilled marketing, digital marketing, and sales professionals and match them with our clients from diverse industries across the United States. Our selection process incorporates comprehensive resume screening, shortlisting, conducting video-recorded interviews and providing client information, administering written assessments (if required by the client), arranging client interviews, and facilitating job offers and placements.

If you are interested in this role but have any questions, concerns, or suggestions before applying, please don’t hesitate to contact us at

inquiries@digitalmarketingrecruiters.com

Why You’ll Love Being an Interonaut (The Client)

When you join Intero Digital, you become part of a collaborative, creative, and growth-minded community of innovators, strategists, and creators working together to push the boundaries of what’s possible in digital marketing. As a full-service digital marketing agency with deep expertise across every major discipline, you won’t just be part of the digital landscape—you’ll help shape it.

The Mission (aka The Role)

The Web Maintenance Project Manager is the single point of accountability for the Website Maintenance program within Intero Studios. You will manage and regularly meet with 20–40 maintenance clients, oversee a small team of developers, and partner with our Senior Account Director of client-facing strategy. You will own the monday.com client-facing boards, which serve as the operational nerve center, enforce SOPs, protect against scope creep, and drive the team toward a managed, profitable, predictable operating model.

This role reports directly to the Project Management Director and carries a dotted-line relationship to our Senior Account Director, for client-specific escalations and account strategy.

The candidate may be based in any of the following US states: AL, AZ, CA, CO, FL, GA, IL, IN, KS, KY, MI, MN, MO, NC, NJ, NV, NY, OH, TN, TX, UT, VA, WA, and WI.

Mission Objectives (Essential Functions)

Client Relationship Management

• Serve as the primary point of contact for maintenance clients across all communications, including leading client calls, responding to client emails, troubleshooting client issues in real time, listening to (and discerning) client needs.
• Coordinate with the Senior Account Director on client-specific escalations, account health, and strategic recommendations.
• Set and enforce expectations around SOPs, turnaround windows, scope boundaries, and emergency procedures.
• Deliver monthly client reports covering hours used, work completed, recommendations, risks, and improvement opportunities.
• Protect against scope creep by maintaining documented in-scope and out-of-scope examples, pausing work when hours are exceeded, and securing approvals before proceeding.
• Identify clients who are not a fit for current hour packages and partner with the Senior Account Director on next steps.

Team Coordination

• Route technical work to developers in batched windows—complex troubleshooting, integrations, plugin conflicts, and performance optimization.
• Coordinate shared specialists (SEO, design, copywriting, and analytics) as volume requires.
• Conduct QA and final reviews on production work before delivery to clients.

Operations and Program Management and Enhancements

• Manage the monday.com client-facing board system as the central system of record—ticket statuses, ownership, hours tracked, and approvals.
• Run the weekly operating rhythm—intake Mondays, content Tuesdays, builds Wednesdays, dev/technical Thursdays, and QA and reporting Fridays. (WIP flow)
• Lead the monthly operational rhythm—team capacity reviews, backlog reviews, escalations, and monthly client reporting.
• Continuous improvement of the web maintenance operating model—workflows, SOPs, intake, prioritization, capacity planning, and escalation paths.
• Build and maintain SOPs for routine maintenance, content updates, new page builds, and technical work.
• Manage the rollout of AI workflows and client portal initiatives for ticket triage, knowledge base, QA automation, and content production assistance. (in partnership with the PM Director and Development Director)

Secondary Responsibilities

• Forecast capacity and hiring needs as the client roster grows, using the team’s tiered work-type model (PM/Ops, Production, Developer).
• Track monthly utilization—flag clients at 75% utilization, protect against over-servicing, and maintain 70–85% planned utilization with reserve capacity for emergencies.
• Partner with leadership on package pricing, retainer structure, and conversion opportunities from maintenance into growth-tier work.

Your Space Suit Specs (Requirements and Qualifications)

General

• Collaborative spirit and ability to thrive in an autonomous, remote-first environment.
• Curiosity and a drive to innovate.
• Excellent communication and interpersonal skills.
• Creative problem-solving and adaptability in a fast-changing environment.
• Strong project management and organization skills.
• Strong understanding of digital channels.

Experience

• 4–7 years of experience in project management, account management, and/or operations within a digital agency, web development team, or SaaS environment.
• Proven track record building or significantly improving an operational function—not just running an existing one.
• Direct experience managing web maintenance, web production, and/or technical project queues with multiple concurrent clients.
• Hands-on experience with monday.com (preferred), or comparable platforms like Jira, ClickUp, or Asana, used as a full operational system of record.

Skills and Mindset

• Strong working knowledge of web technologies—CMS platforms (especially WordPress and Shopify), hosting environments, plugins, basic front-end concepts, and SEO fundamentals. You don’t need to code, but you need to credibly route, scope, and QA web work.
• Exceptional organizational and documentation skills—you naturally build SOPs, templates, and trackers independently.
• Clear, structured written and verbal communication—comfortable leading client calls, writing client-facing communications, attending meetings, and creating SOP documents.
• Comfort with conflict and pushback—able to enforce scope with clients and redirect developers away from routine work without damaging relationships.
• High tolerance for fast-paced environments while maintaining structural discipline.
• Experience with a data-driven approach to utilization, capacity, and profitability.
• Working familiarity with AI tooling and a clear point of view on how to layer AI onto structured workflows.

Education

• Bachelor’s degree in Business, Marketing, Advertising, Operations, Communications or a related field—or equivalent practical experience.

Bonus Program

In addition to base salary, this role is eligible for Intero Digital's quarterly Growth Bonus Program. The program is designed to reward team members who contribute directly to company growth.

Bonuses are funded each quarter once company performance surpasses a defined baseline. If targets are met, earnings could range between $1,000 and $5,000.

Company Sponsored Benefits (Your Interonaut Toolkit)

At Intero Digital, we believe in taking care of our crew. From stellar healthcare to interstellar growth opportunities, we’ve got you covered! Think of the following benefits as your toolkit for living your best work-life.

Time Off and Leave

• 1-Week Winter Break
• 13 Paid Holidays
• Flexible PTO
• Paid Sick Leave
• Paid Parental Leave + Return-to-Work Program
• Paid Jury Duty and Bereavement Leave

Health and Financial Benefits

• 100% Employer-Covered Medical Insurance
• 100% Employer-Covered Long-Term Disability
• 100% Employer-Covered Life Insurance
• 401(k) Matching after 1 Year
• Dental and Vision Insurance
• Short-Term Disability
• Hospital Indemnity and Critical Illness
• Voluntary Life and AD and D
• Legal Insurance
• Pet Insurance

Growth and Exploration Benefits

• Annual learning and development opportunities.
• Monthly all-hands team meetings.
• Employee resource groups for collaboration and connection.

Community Orbit

If you join our team, you’ll be more than just an employee—you’ll be an Interonaut!

Interonaut (noun) | in·te·ro·naut

A courageous explorer of digital frontiers—someone who leads with integrity, thrives under cosmic pressure and delivers the extraordinary; someone who boldly goes where no marketer has gone before, turning challenges into constellations of opportunity and lighting the path for others to follow.

Equal Opportunity Employer

Intero Digital provides equal employment opportunities to all teammates and applicants regardless of race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other protected characteristic.

If you need accommodation during the hiring process due to a disability or the virtual nature of the process, please contact 866-788-3446.