Web Manager, Web Strategy & Operations (Remote)

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you are part of something bigger, it is because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we have helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you will help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lie within them, you will thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Web Strategist, Web Strategy & Operations

WHAT YOU WILL DO

The Amgen Global Content Excellence Team is looking for an experienced Web Strategist to join Global Customer Capabilities & Innovation (GCCI). GCCI delivers efficient and consistent quality global marketing assets that scale across multiple channels & markets. As part of the GCCI, the Web Strategist provides integrated end-to-end program and project management to ensure successful delivery of websites, brings thought leadership and drives delivery.

Key Responsibilities:

• Strategic Web Program Lead: Serve as a subject-matter expert on CMS, Design System, back-end system integrations, pharmaceutical web marketing best practices and emerging trends. Advise brand teams on how to apply current web capabilities to business objectives and audience needs, and identify opportunities to strengthen digital experiences. Translate business goals into strategic recommendations and proactively define future-state capability enhancements and roadmaps, partnering with business, technology, content, design, analytics, and agency teams to assess feasibility, value, and dependencies. Promote enterprise standards and consistent, scalable, compliant experiences.

• Portfolio Prioritization & Planning: Lead quarterly intake and prioritization of web initiatives with Technology and business stakeholders, aligning investment to enterprise strategy, business value, and resource capacity. Translate prioritized needs into actionable scope, requirements, sequencing, timelines, and delivery plans. Assess cross-project and platform dependencies, clarify ownership, and apply governance to support informed prioritization and delivery.

• Web Delivery & Release Management: Lead cross-functional web initiatives from approved plans through development, launch, and hypercare. Coordinate creative and content handoffs, development, approvals, QA/UAT, deployment, and production validation. Align timelines, resources, budgets, dependencies, and release requirements; establish launch readiness; facilitate decisions; resolve issues; and communicate status and escalations to support successful, timely delivery.

• Program Governance, Compliance & Risk Management: Monitor program health, governance adherence, documentation, risks, issues, and change impacts across web initiatives. Coordinate business, content, creative, development, technology, analytics, and agency partners to clarify ownership, manage handoffs, and resolve conflicts across concurrent initiatives, platform migrations, technology releases, and regulatory deadlines. Embed legal, regulatory, privacy, accessibility, brand, and operational resilience requirements throughout delivery, escalating material risks as needed.

• Performance & Continuous Improvement: Partner with analytics and SEO teams to interpret web traffic, user behavior, search performance, and other digital insights, and use findings to recommend website optimization. Lead structured retrospectives and apply performance insights, lessons learned, and emerging trends to recommend improvements to web capabilities, standards, tools, templates, and delivery processes. Scale effective practices to improve consistency, efficiency, collaboration, and speed to market.

WHAT WE EXPECT OF YOU

We are all different, yet we all use our unique contributions to serve patients. The Web Strategist professional we seek is a collaborator with these qualifications.

Basic Qualifications:

Doctorate degree

OR

Master’s degree and 6 years of digital or web project management experience

Or

Bachelor’s degree and 8 years of digital or web project management experience

Or

Associate’s degree and 14 years of digital or web project management experience

Or

High school diploma / GED and 16 years of digital or web project management experience

Preferred Experience:

• Digital Program / Project Management Expertise:
  6+ years of experience managing end-to-end digital and website lifecycle projects in fast-paced, multi-stakeholder environments, including complex, cross-country, and high-impact initiatives.

• Agile & Program Management:
  Strong knowledge of Agile methodologies (preferably SAFe) with experience managing website roadmaps and continuous improvement initiatives. Proficient in Program / Project Management tools such as Workfront, JIRA, ServiceNow, Confluence, and Google Analytics.

• Stakeholder & Vendor Management:
  Proven ability to negotiate priorities, manage expectations, and build productive relationships across diverse, cross-functional teams and external partners.

• Regulatory & Technical Acumen:
  Experience operating in regulated industries (preferably pharma) with understanding of compliance requirements. Familiarity with accessibility standards (WCAG), privacy regulations (GDPR, US consumer laws), web technologies (e.g., HTML/CSS), and industry best practices is a plus.

• Documentation & Governance:
  Experience developing detailed project documentation and translating business requirements into technical specifications.

Preferred Competencies:

• Leadership & Collaboration: Effective communication, relationship management, and cross-functional collaboration skills; able to convey complex technical concepts clearly to non-technical stakeholders.

• Analytical & Digital Expertise: Proficiency in CMS, Design Systems, web analytics, GEO, and SEO, with an understanding of UX/UI principles and the ability to interpret data and recommend actionable digital improvements.

• Problem-Solving & Quality Focus: Advanced problem-solving capabilities, attention to detail, and commitment to delivering high-quality outcomes while incorporating feedback.

• Adaptability & Growth Mindset: Proactive, inclusive, and flexible approach with a willingness to learn, experiment, and continuously improve. Comfortable working across time zones when required.
  

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

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Application deadline

Amgen's application deadline is 11/15; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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