Web Modernization Organizational Change Manager

Apollo Technology Solutions LLC

Atlanta, GA(remote)

JOB DETAILS
SKILLS
Business Administration, Change Management, Documentation, Frequently Asked Questions (FAQ), Government, Higher Education, Human Resources, Information Technology & Information Systems, Knowledge Base, Logistics, Operational Improvement, Operations Processes, Plan Meetings, Process Improvement, Process Modeling, Project/Program Coordination, Project/Program Management, Public/Media/Press/Analyst Relations, ServiceNow, Support Documentation, Training/Teaching, Web Services, Website Management
LOCATION
Atlanta, GA
POSTED
16 days ago
Title: Web Modernization Organizational Change Manager
Location: Atlanta, GA (100% Remote)
Duration: 9 months
Type: Contract


Key Responsibilities
  • Support organizational change management activities related to client Tech's web modernization and governance initiatives.
  • Assist in developing and executing change management and stakeholder engagement plans.
  • Coordinate communications and readiness activities associated with new governance processes, intake models, and operational workflows.
  • Help document and socialize new web governance standards, intake procedures, and support processes.
  • Develop presentations, communications materials, job aids, FAQs, and enduser guidance documentation.
  • Support stakeholder outreach and engagement activities across distributed campus units.
  • Coordinate training logistics, readiness activities, and adoption support efforts.
  • Partner with technical teams, project managers, communications professionals, and business stakeholders to support implementation readiness.
  • Track risks, stakeholder concerns, and adoption barriers and help recommend mitigation strategies.
  • Assist with meeting coordination, governance-related documentation, and project support activities.
  • Support process improvement and operational readiness efforts associated with enterprise web services and governance modernization.

Minimum Qualifications
Education
  • Bachelor's degree in Organizational Change Management, Communications, Business Administration, Information Technology, Public Relations, Human Resources, Education, or a related field; or equivalent combination of education and experience.

Experience
  • Minimum of 3 years of professional experience supporting organizational change management, communications, technology adoption, training, project coordination, or related functions.

Preferred Qualifications
  • Experience supporting organizational change management initiatives within higher education, public sector, or large complex organizations.
  • Experience supporting web governance, digital modernization, website management, or enterprise digital transformation initiatives.
  • Familiarity with website governance models, intake processes, accessibility initiatives, or digital experience programs.
  • Experience creating knowledge base articles, and supporting ServiceNow workflows, intake processes, or operational process documentation.
  • Certification or coursework in Organizational Change Management methodologies (Prosci, ADKAR, etc.) preferred.

About the Company

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Apollo Technology Solutions LLC