Weekend Customer Service Manager

About C.R. England, Inc.

Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America's premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.

C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of 'America's Greatest Workplaces for Women', one of only three truckload carriers to receive this recognition, and 'America's Greatest Workplaces for Diversity' one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a '2020 Glassdoor Top Places to Work' award, the 'Achievers 50 Most Engaged Workplaces Award' and by Deloitte Private and The Wall Street Journal as a '2021 US Best Managed Company'.

Committed to giving back the community, learn more about C.R. England Inc.'s goal of providing one million meals to children annually through partnerships with local food banks by visiting www.oneagainstchildhoodhunger.com.

Position: Weekend Customer Service Manager

Salary: $26.68hr plus up to $2000 potential period bonus

Shift: Friday-Monday 7:00am-7:00pm

Location: West Valley City, UT

Summary: The Customer Service weekend manager is at the very center of a fast-paced strategic environment. Our customers require individuals who think strategically and plan rapidly changing situations while maintaining a positive team-oriented attitude. Customer Service Representative must be organized and engaged with the team.

Position Responsibilities: Key responsibilities are to manage asset utilization and to ensure a high delivery of customer service and fleet profitability. Additionally, the Customer Service Representative assists, coaches and mentor drivers with all training and administrative items.

Essential job requirements may include, but not limited to:

• Build and match planned freight to day cabs or condo trucks and drivers. In a dedicated training environment, this will include planning to coordinate mentors and mentee needs for hours and home time.
• Coordinate with others in the department for awareness of driver, freight, and asset availability. Identify concerns with drivers who may need additional support, coaching, or disciplinary action to supervisors and managers.
• When available from customers, plan for future freight.
• Track drivers, loads and receivers to ensure dispatching can continue to run as planned.
• In a Dedicated environment, coordinate backhauls to meet customer's needs and keep freight, trucks, and trailers moving consistently. - Maintain frequent contact with assigned drivers, monitoring call-offs, fatigue concerns and equipment issues. In a dedicated training environment, also includes ensuring trainees are working appropriately to next phase of training and placement.
• With team drivers, ensuring loads assigned are appropriate for teams and hours available.
• Monitor Hours of Service for dispatching and compliance.
• In a dedicated training environment, efforts should be focused on routing trucks or drivers (solo) with capacity to a terminal for better efficiency.
• Handle urgent situations such as the need to recover truck, freight, or driver, traffic, weather conditions or other unforeseen circumstances that may prevent on-time delivery.
• Assist in orienting new drivers to fleets/accounts on proper ways to communicate, report to work, and other scheduling expectations. - Accept and approve all incoming and outgoing freight.

Job qualifications may include, but are not limited to:

• Ability to work with office equipment, utilize computers for majority of tasks and must be familiar with Microsoft Office suite of programs.
• Proficient with Excel and other reporting capabilities.
• Excellent interpersonal skills with drivers, other personnel, customers, and management.
• Excellent communication skills, both oral and written.
• Transportation or logistics industry experience preferred.
• Strong geographical knowledge with expertise in time and distance requirements as it pertains to Department.

C.R. England is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.