Weekend Customer Service RepresentativeHorne Heating and Air ConditioningBelmont, NCFull-Time | Friday through MondaySchedule:Friday: 8:00 AM-7:00 PMSaturday: 7:00 AM-6:00 PMSunday: 7:00 AM-6:00 PMMonday: 8:00 AM-7:00 PMTuesday through Thursday: OffPay: $18.00-$24.00 per hour, depending on experiencePlease apply online only. No phone calls, please.Join Our Weekend Customer Service TeamHorne Heating and Air Conditioning is looking for a friendly, dependable Weekend Customer Service Representative to support our HVAC customers during our Friday through Monday schedule.If you enjoy helping people, answering phones, staying organized, and providing excellent customer service, this is a great opportunity to enjoy a consistent four-day workweek with three consecutive weekdays off.Since 1983, Horne Heating and Air Conditioning has served homeowners throughout the Charlotte area. As a family-owned company, we take pride in providing dependable service while creating a supportive workplace for our employees.Why Join Horne Heating and Air Conditioning?$18.00-$24.00 per hour, based on experienceConsistent four-day workweek, Friday through MondayThree consecutive days off every Tuesday, Wednesday, and ThursdayPerformance incentives and bonus opportunitiesOngoing training and professional developmentOpportunities for career advancementSupportive leadership and team-oriented environmentQuarterly team events and annual company celebrationsWhat You'll DoAnswer incoming customer calls professionally and courteouslyAssist homeowners with HVAC service, maintenance, and appointment requestsSchedule service calls, estimates, and maintenance appointmentsGather and accurately enter customer and service informationCommunicate appointment confirmations, updates, and scheduling changesCoordinate with dispatchers, technicians, and other team membersFollow up with customers regarding estimates and service needsHandle customer questions and concerns calmly and professionallyMaintain accurate records in the company's customer management systemHelp ensure customers receive timely assistance, especially during busy weekend hoursWhat We're Looking ForTwo or more years of customer service, call center, or office experience preferredAbility to consistently work Friday, Saturday, Sunday, and Monday during the scheduled hoursExcellent communication skills and a friendly, professional phone presenceStrong organizational skills and attention to detailAbility to multitask and manage changing prioritiesComfortable using computers, Microsoft Office, and customer management systemsDependable, punctual, and able to work effectively with limited supervisionAbility to handle frustrated customers with patience and professionalismPositive attitude and commitment to providing excellent customer servicePreferred but Not Required:Experience in HVAC, plumbing, electrical, or home servicesFamiliarity with ServiceTitan or similar scheduling softwarePrevious appointment scheduling or outbound customer follow-up experienceBilingual English and Spanish communication skillsBuild Your Career With Horne Heating and Air ConditioningAt Horne Heating and Air Conditioning, our values of Honesty, Opportunity, Recognition, Neighborly, and Empowerment guide how we serve our customers and support our employees.If you're looking for a consistent weekend-focused schedule, competitive pay, and an opportunity to grow with an established company, we'd like to hear from you.Apply online today to join Horne Heating and Air Conditioning as our Weekend Customer Service Representative. Please do not call regarding this position.Candidates will be required to pass a background check and pre-employment drug screening upon being given a conditional offer of employment