Coaching, Communication Skills, Customer Relations, Customer Support/Service, Entertainment and Media, Equipment Rentals, Food Services, Food and Beverage Industry, Interpersonal Skills, Multitasking, Music, Operational Support, Operations, Organizational Skills, Performing Arts, Power Amplifier, Recreation, Rentals, Retail, Sales, Sports, Team Player
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Overview:
The part-time Welcome Center Specialist is the first point of contact for guests at the Berger Foundation Iceplex located at Acrisure Arena. The Welcome Center Specialist plays a key role in delivering a positive, organized, and welcoming experience. This position supports daily Iceplex operations by assisting guests, managing registrations and rentals, and supporting programs, public skating sessions, and special events.
This role is ideal for a customer-focused individual who enjoys working in a fast-paced, community-oriented environment and contributing to a high-quality guest experience.
This role pays an hourly rate of $20.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
This position will remain open until June 26, 2026.
Responsibilities:
- Greet guests and provide a welcoming, professional first impression.
- Serve as a point of contact for guest questions regarding schedules, programs, and policies.
- Assist with check-in for public skating, classes, leagues, camps, and events.
- Accurately process point-of-sale transactions for admissions, registrations, rentals, retail items, and food and beverage service.
- Manage skate and equipment rentals, including sizing, intake, and return procedures.
- Communicate Iceplex policies and procedures clearly and professionally.
- Support birthday parties, special events, and in-venue programming.
- Work collaboratively with Iceplex staff, coaches, and operations teams.
- Maintain a clean, organized, and professional Welcome Center environment.
- Support food and beverage service and sales as needed.
- Monitor guest flow in and around the Iceplex and report safety concerns to a Lead or Manager.
- Follow all Iceplex policies, procedures, and safety standards.
- Attend required training sessions and staff meetings.
Qualifications:
- Customer service experience required.
- Experience working in a sports, recreation, hospitality, or entertainment environment preferred.
- Experience working in an ice rink or sports facility is a plus.
- Experience with youth sports programs is a plus.
- Comfortable handling electronic transactions.
- Strong communication and interpersonal skills.
- Ability to multitask and remain professional in a fast-paced environment.
- Reliable, punctual, and team-oriented.
- Ability to work in a cold environment typical of an ice rink.
- Must be available to work evenings, weekends, and holidays as required.
Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.