Welcome Coordinator

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Job Title: Medical Receptionist (Welcome Coordinator)

Company: Oak Street Health (A CVS Health Company)

Location: West End Center (Atlanta, GA)

Job Type: Full-time (On-Site)

About Oak Street Health & CVS Health

Oak Street Health, a CVS Health company, is on a mission to "Rebuild healthcare as it should be," providing personalized primary care for older adults on Medicare. Our innovative care model focuses on quality of care over volume of services, right in the heart of our patients' communities. Backed by CVS Health, we are rapidly expanding and looking for passionate team members who embody our values to deliver an unmatched care experience.

Role Description

As a Welcome Coordinator (Medical Receptionist), you are the face of our clinic and the glue that keeps our center operations efficient. Reporting to the Practice Manager, you will create an inclusive, high-touch environment for patients and guests, making a positive first and last impression. You will manage daily administrative tasks-such as scheduling, call routing, and intake-that allow our clinical team to deliver top-tier patient care.

Core Responsibilities

• Patient Experience: Warmly greet patients and guests; manage check-in procedures and assist with required intake forms.
• Administrative Operations: Collect co-pays, update patient records in the EMR platform, and manage fax and mail distribution.
• Scheduling & Calls: Handle inbound and outbound phone calls, take accurate messages, and schedule or reschedule appointments in the EMR system.
• Clinic Upkeep: Maintain the cleanliness and organization of the Welcome and Community Room areas.
• Flexibility: Occasionally float to other regional centers as needed, along with performing other duties as assigned.

Qualifications

Required:

• High School Diploma or equivalent.
• Current front desk or receptionist experience in a healthcare setting.
• Strong computer skills, including basic knowledge of Google Suite.
• Professional phone etiquette and communication skills.
• Valid US work authorization.

Strongly Preferred:

• Some college coursework.
• Multilingual skills (Fluency in Spanish, Polish, Russian, or other local community languages).

Key Characteristics ("Being Oaky")

• A welcoming, nurturing, and empathetic attitude toward older adults.
• High level of integrity, a positive mindset, and relentless determination.
• Adaptability to juggle multiple administrative tasks in a dynamic environment.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/09/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.