Well-Being Coach

Job Summary: The Well-Being Coach supports older adults living in senior housing communities by promoting health, wellness, social connection, and healthy aging. This role provides wellness coaching, health education, care coordination, and resource navigation to help residents improve their physical, emotional, and social well-being.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Delivers individual and group wellness coaching and education.
• Plans and facilitates health, wellness, and social engagement activities.
• Connects residents with healthcare, behavioral health, and community resources.
• Coordinates referrals and follow up on resident needs and goals.
• Maintains accurate documentation and assist with program reporting.
• Collaborates with Service Coordinators, Community Administrators, and community partners.
• Supports residents in accessing medical, nutritional, behavioral health, and social services.
• Monitors resident progress and provide follow-up support to address barriers and promote successful outcomes.
• Documents resident interactions, activities, referrals, and outcomes in required systems.
• Tracks participation and program metrics to meet organizational and grant requirements.
• Assists with program reports, case reviews, and quality improvement activities.
• Works closely with Service Coordinators, Community Administrators, healthcare providers, and community partners.
• Participates in required training, team meetings, and ongoing professional development.
• Maintains compliance with organizational policies and applicable regulatory requirements.
• Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and is in alignment with the organizational vision.
• Attends all required meetings and trainings.
• Requires regular attendance and punctuality during the scheduled shift to perform the above essential functions.
• Performs other duties and special assignments as directed.

Supervisory Responsibilities

This position does not have direct organizational supervisory responsibilities

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Other

• Time commitment:
• 40+ hours per week
• Must be willing to work some evenings and weekends (flexible work scheduling to meet needs of organization/clients)
• Some travel may be required both in and out of state
• Criminal and educational background check
• Must use personal (non-agency) vehicle for transportation
• If driving frequently for VOA-TX business:
• MVR background check (good driving record)
• Valid Texas driver's license
• Proof of Insurance

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must successfully complete any required training and acquire any required certifications within prescribed timeframes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Resident-centered service
• Wellness coaching and health education
• Care coordination and resource navigation.
• Group facilitation and engagement.
• Relationship building
• Cultural sensitivity and empathy
• Skill in the use of a personal computer and software applications (e.g. Microsoft, Word, Excel, Access, PowerPoint, etc.)
• Strong organizational skills and the ability to maintain detailed records
• Able to respect and maintain confidentiality at all times
• Ability to work effectively under stressful conditions
• Ability to work independently with little supervision
• Proven management and leadership capabilities
• Experience working with Senior Level executives in a corporate environment
• High energy, positive, "can-do" attitude, flexibility, teamwork, and attention to detail; high degree of initiative
• Demonstrated ability to think strategically and thorough understanding of strategic development
• Demonstrates a fundamental respect for the dignity of others and is a proven team player.
• Able to successfully implement strategy; effectively address overlapping projects and deadlines
• Adaptable and reliable in face of conflict, crisis, or changing priorities
• Business "literate," understands financial reports, applies data to assess business effectiveness and efficiency and acts in a fiscally responsible manner
• Politically astute and tactful; attentive to the perspectives and competing interests of various internal and external stakeholders
• Displays passion and optimism; inspires respect and trust, and treats people with respect
• Ability to interact with staff members and community contacts
• Demonstrates ability to work with multi-disciplinary team
• Demonstrates high degree of integrity and ethical standards
• Upholds organizational values

Language Skills

Ability to communicate effectively both written and verbally

Ability to write reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Ability to work with mathematical concepts such as probability and statistical inference

Problem Solving

Ability to exercise initiative and sound judgment and to react with discretion under varying conditions

Ability to recognize problems and take corrective actions as determined by agency and program policies and procedures

Ability to define problems, collect data, establish facts and draw valid conclusions

Education and Experience

Required - Bachelor's degree in social work, Public Health, Psychology, Human Services, or a related field preferred; at least 2 years of experience working with older adults or in community-based health or social services.

Experience facilitating groups or leading educational activities.

Ability to work independently while building collaborative relationships with residents, families, and community partners.

Preferred Qualifications - Experience with evidence-based wellness or behavioral health programs (like PEARLS, Bingocize, FL-BRITE project, etc.) Background in care coordination, case management, recreation therapy or behavioral health. Bilingual (English/Spanish) preferred.

Certificates, Licenses, Registrations

Valid Texas Drivers' License, clear MVR and ability to be insured.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.