Wellness Center Supervisor

Overview

Wellness Center Supervisors lead their teams in delivering a positive guest experience by maintaining high customer service standards. They oversee daily operations, support and coach team members, and manage guest interactions, including escalations. This role monitors phone and front desk activity, verifies membership status, processes and audits transactions, and ensures accurate and consistent communication of general information.

Job Duties

• Completes end-of-month deposit reconciliation, ensuring all balances are collected, addressing failed or declined transactions, and resolving discrepancies through follow-up. (Essential)
• Oversees the maintenance, functionality, and cleanliness of Wellness Center equipment, coordinating repairs and preventative maintenance as needed. (Essential)
• Provides daily leadership and supervision to Wellness Center staff, including training, coaching, and performance guidance. (Essential)
• Develops and coordinates wellness programs, classes, and events to enhance resident engagement. (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Maintains and monitors Wellness Center inventory, including beverage supplies, and coordinates timely replenishment to ensure adequate stock levels.
• Develops and oversees team member scheduling, ensuring compliance with company guidelines and maintaining appropriate staffing coverage.
• Reviews, verifies, and submits personal trainer invoices to the Accounting Department, ensuring accuracy and timeliness.
• Identifies and reports wellness center maintenance needs, coordinates with vendors as needed, and follows up to ensure timely resolution.
• Ensures a high standard of customer service and maintains a welcoming environment for all residents and guests.
• Ensures adherence to community policies, safety procedures, and Wellness Center guidelines.
• Acts as the primary point of contact for Wellness Center operations, resolving issues and escalating concerns as needed.
• Collaborates with personal trainers and instructors to coordinate schedules and promote offerings.
• Monitors participation and adjusts offerings based on resident feedback.
• Other duties as assigned.

Requirements

• High School Diploma or GED (Required)
• 1 year in experience in customer service or sales (Required)
• 6 months in experience working in a fitness center or similar environment (Preferred)
• Must have a valid drivers license
• Excellent written and verbal communication skills
• Strong organizational skills
• Demonstrated leadership abilities
• Basic computer proficiency, including the ability to use email and the internet
• Strong customer service skills

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Get paid daily with DailyPay
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty